Senior Application Service Manager – ITIL & DR Lead

Rsgroup; Fort Worth (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

RS Group in Fort Worth, TX is seeking an Application Service Manager to lead delivery, governance, and continuous improvement of application support across critical systems. You will partner with IT teams, business stakeholders, and MSPs to ensure service quality and ITIL-aligned operations.

You\'ll own vendor governance, service performance, disaster recovery readiness, and runbooks, while driving stability and improvements within a global support model.

Qualifications

• 5+ years in Application Support, Service Management, IT Operations, or equivalent.
• Experience working with managed service providers and outsourced support organizations.
• Strong understanding of ITIL principles and service management best practices.
• Experience governing vendor performance through SLAs, KPIs, and regular service reviews.

Responsibilities

• Ensure application support services are delivered per SLAs and targets.
• Own operational governance of assigned application services.
• Monitor availability, performance, and service quality.
• Lead incident and change processes and post-incident reviews.
• Coordinate disaster recovery planning, testing, and readiness.
• Build strong vendor relationships and manage escalations.
• Support documentation and runbooks upkeep.

Skills

ITIL

Stakeholder management

Vendor governance

Service management

SaaS experience

Education

ITIL Foundation Certification

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

SQL

Active Directory

SharePoint

Job description

RS Group in Fort Worth, TX is seeking an Application Service Manager to lead delivery, governance, and continuous improvement of application support across critical systems. You will partner with IT teams, business stakeholders, and MSPs to ensure service quality and ITIL-aligned operations.

You\'ll own vendor governance, service performance, disaster recovery readiness, and runbooks, while driving stability and improvements within a global support model.