Senior Application Engineer (Hybrid)

UFCU; Austin (TX); Hybrid; USD 141,000 - 339,000; Full time

Job summary

UFCU is seeking a Senior Application Engineer to manage and optimize software application systems. This role requires expertise in IT environments, strong analytical skills, and a collaborative spirit to support diverse projects and uphold service excellence. Candidates should have a Bachelor’s degree and a minimum of 7 years' relevant experience, contributing to the organization’s operational success in a hybrid work setting.

Qualifications

• Minimum 7 years of experience in applications or systems management.
• Experience with Microsoft Windows and Linux/Unix operating systems.
• Must be bondable.

Responsibilities

• Maintain and manage software application systems and services.
• Design, develop and implement core application systems.
• Provide Tier 3 support for client systems.

Skills

Analytical skills

Collaboration

Problem-solving

Time management

Education

Bachelor’s degree in Information Technology or related field

Job description

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Job Summary

Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position designs, develops, implements, and administers core application systems, helping to define technology standards, including policies and procedures.

Job Summary

Under minimal supervision, this role maintains, monitors, and manages software application systems, services, and related information technology components. This position designs, develops, implements, and administers core application systems, helping to define technology standards, including policies and procedures.

The Sr Application Engineer embodies exemplary professional conduct, serving as an inspiring role model for peers while fostering collaboration and exercising influence with tact and efficacy to achieve shared objectives.

This role is instrumental in empowering business units to meet their strategic goals in the Credit Union. By leveraging expertise to support a variety of projects, this position ensures the confidentiality, integrity, and availability of IT services, thereby contributing to the organization's success and operational excellence.

The Senior Application Engineer reports to IT Shared Technology Services Manager.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In Pursuit Of Our Aspiration That UFCU Is Loved By Millions Of Members And Built To Thrive For Generations, We Are Guided By Our Values

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Application Support

• Take full ownership of key business applications, ensuring high availability, performance, and reliability through proactive monitoring and responsive support.
• Partner with business units to gather and analyze requirements, translating them into effective application solutions that align with organizational goals.
• Design, implement, and configure scalable application environments that support evolving business needs and technical standards.
• Maintain and enhance application configurations to adapt to changing business processes and technology landscapes.
• Drive innovation by designing and implementing new features and enhancements that improve application functionality and user experience.
• Develop, optimize, and monitor automated workflows and batch processes to ensure consistent and error-free execution.
• Collaborate with third-party vendors to resolve issues, manage upgrades, and apply security patches in a timely and efficient manner.
  
  

Software Development

• Collaborate with development teams to plan, test, and deploy software updates, patches, and new features.
• Investigate and resolve software bugs, application issues, and performance bottlenecks by developing and implementing effective code fixes.
• Continuously monitor application logs and performance metrics to identify potential issues and proactively develop enhancements to improve system stability.
• Work closely with cross-functional teams to improve the reliability, scalability, and overall performance of software systems.
• Analyze system behavior and implement optimizations to ensure efficient and scalable software solutions.
  
  

Incident Management, Service Availability and Request Fulfillment

• Demonstrate a high standard of service excellence by taking full ownership of incidents and driving effective resolutions.
• Troubleshoot and resolve complex incidents and issues across diverse systems, ensuring minimal business disruption and meeting service level agreements (SLAs)
• Perform regular disaster recovery testing and maintain supporting infrastructure and procedures to ensure the readiness of critical systems and business continuity during disruptions.
• Design and deploy effective monitoring solutions that minimize false alerts and enable rapid incident detection and response.
• Perform routine root cause analyses and implement corrective actions to prevent recurrence and enhance system reliability.
• Provide Tier 3 support for a broad range of client systems and peripherals, including end-user devices, scanners, and specialized printers.
  
  

Team Collaboration and Professional Development

• Participate in an on-call rotation to ensure 24/7 application support and rapid incident response.
• Stay current with emerging technologies and industry trends to inform strategic decisions and technical improvements.
• Pursue continuous professional development and actively seek opportunities for learning and skill enhancement.
• Proactively contribute to IT team objectives by identifying improvement opportunities and recommending innovative solutions.
• Effectively manage time and resources, including cross-functional coordination and allocation of team efforts for testing and implementations.
• Mentor and support the growth of Application Engineers, fostering a culture of knowledge sharing.
  
  

Other

• Adheres to all company policies, procedures, and business ethics codes.
• Completes required regulatory training as assigned.
• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
  
  

Knowledge/Skills/Abilities

Knowledge

• Advanced understanding of enterprise IT environments, including system architecture.
• Advanced understanding of cybersecurity principles relevant to application development and deployment.
• Competent with application integration, middleware technologies, and data exchange standards (e.g., XML, JSON, SOAP).
• Familiarity with data storage formats and database technologies (e.g., SQL).
• Familiarity with encryption, authentication, and authorization protocols.
  
  

Skills

• Advanced analytical and diagnostic skills for resolving application issues.
• Organizational, process management, and time management skills, with the ability to proactively and consistently meet deadlines with minimal supervision.
• Strong written, verbal, interpersonal, collaborative, and active listening communication skills.
  
  

Abilities

• Ability to interpret logs and system metrics to identify root causes.
• Ability to analyze system requirements and translate them into technical solutions.
• Ability to solve problems and research issues with minimal supervision.
• Ability to engage effectively with both technical teams and business stakeholders.
• Proven ability to foster collaboration, motivate cross-functional teams, and drive collective success.
  
  

Core Competencies

• Demonstrating Member Obsession
• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy
• Demonstrating Performance Excellence
• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement
• Demonstrating Innovation
• Challenges current thinking
• Approaches change with a positive mindset
  
  

Experience

Minimum Requirements

• Bachelor’s degree in information technology or computer science related field.
• Minimum (7) years of demonstrated experience in applications or systems management within an enterprise environment.
• Microsoft Windows and Linux/Unix operating systems experience.
• Must be bondable.
  
  

Preferred Requirements

• Experience supporting and maintaining Symitar Episys core system.
• Experience in object-oriented programming languages.
• Experience working with automation tools such as OpCon.
• Experience using agile methodology.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and ITIL practices.
• Experience working for a financial institution.
  
  

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately.
  
  

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• This is a hybrid position, requiring a combination of on-site work at UFCU Plaza in Austin, Texas and remote work from home. The specific schedule and expectations for on-site presence may vary based on departmental or organizational needs.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May occasionally move from one work location/branch to another.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually moderate.
  
  

#INDUFCU

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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