Senior Application Engineer

Insight Global

Lincoln (NE)

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Join a forward-thinking company as a Sr. Applications Engineer specializing in Rack Power Distribution Units (PDUs). In this dynamic role, you will leverage your technical expertise to support the design and implementation of innovative PDU solutions. Collaborating closely with engineering and product teams, you will ensure seamless integration and optimal performance for clients. This position emphasizes customer engagement, providing technical support, and developing detailed documentation. If you are passionate about technology and eager to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

Experience in rack PDU products and technical support.
Ability to engage with customers and troubleshoot issues effectively.

Responsibilities

Serve as a subject matter expert on rack PDU firmware and power configurations.
Collaborate with teams to ensure optimal performance and integration of rack PDUs.

Skills

Technical Support

Customer Engagement

Firmware Development

Solution Design

Product Testing

Education

Bachelor's Degree in Engineering

Master's Degree in Engineering

Tools

Rack Power Distribution Units (PDUs)

Technical Documentation Tools

Job description

A client of Insight Global is looking for an experienced and highly skilled Sr. Applications Engineer specializing in Rack Power Distribution Units (PDUs). In this role, you will be responsible for supporting the design, implementation, and technical support of rack PDU products, ensuring seamless integration with other components of physical infrastructure. You will work closely with engineering, sales, and product teams to deliver cutting-edge solutions for our clients, maintaining a high standard of reliability and performance. You will be responsible for supporting customer inquiries for pre and post sales questions relating to Rack PDUs. This individual will be taking calls from customers and should be able to answer most technical questions – hearing and understanding what the customer is asking for. This individual will also be responsible for going to client sites, trade shows, and other in-person activities to help customers get a better understanding of the client’s products. This is not a sales role. However, experience in a sales engineering or similar customer-facing roles is desirable.

Responsibilities:

Technical Expertise: Serve as the subject matter expert on rack PDU firmware, monitoring, and power configurations, providing in-depth technical guidance and support.
Customer Engagement: Work directly with customers to understand their requirements, troubleshoot issues, and ensure optimal performance of rack PDUs in their environments.
Product Development Support: Collaborate with product management teams to define requirements, develop specifications, and provide feedback on rack PDU designs to ensure alignment with customer needs and market trends.
Firmware and Monitoring: Collaborate with firmware development teams to guide prioritization and implementation timelines for firmware and monitoring systems within rack PDU offering. Ensure that customer requirements are clearly defined and new features are compatible with industry standards.
Integration Support: Facilitate integration of rack PDUs with other physical infrastructure components, such as rack enclosures, cooling systems, and IT equipment, to create comprehensive, scalable solutions.
Solution Design: Work within cross-functional teams to ensure smooth deployment and operation of customized rack PDU solutions tailored to customer applications.
Technical Documentation: Develop and maintain detailed technical documentation, including user manuals, installation guides, and troubleshooting resources for rack PDUs.
Training and Support: Provide training sessions and technical support to internal teams, partners, and clients, ensuring a deep understanding of rack PDU products and their applications.
Product Testing and Quality Assurance: Participate in product testing, validation, and quality assurance to ensure that all rack PDU solutions meet rigorous performance and safety standards.