Senior Application Consultant | Dynamics 365 CRM

Abouttmc; California; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative growing team is seeking a Senior Application Consultant to enhance their Dynamics 365 CRM product line. This role involves direct client interaction, providing consulting services, and facilitating business process reviews. The position is primarily remote, with occasional onsite meetings. Successful candidates will possess strong communication and problem-solving skills, along with extensive experience in Dynamics 365 Sales and Customer Service. Join a dynamic team where your contributions are valued, and enjoy a supportive work culture that fosters professional growth and development. If you're passionate about technology and client success, this opportunity is perfect for you.

Benefits

Generous Base Salary

Bonus Plan

Health Insurance

Dental/Vision Insurance

401K benefits

Vacation/Holidays/Sabbatical

Flexible work arrangements

Professional growth opportunities

Qualifications

• 5+ years of experience with Dynamics 365 Sales and Customer Service.
• Strong troubleshooting, problem-solving, and communication skills.

Responsibilities

• Facilitate business process reviews and design sessions with clients.
• Perform CRM implementation tasks including configuration and customization.

Skills

Dynamics 365 Sales

Dynamics 365 Customer Service

PowerApps

PowerAutomate

Microsoft Windows

Microsoft Office Suite

Azure DevOps

PowerBI

Job description

Dynamics 365 CRM – SENIOR APPLICATION CONSULTANT

New Job Opening
Email [e-mail] with your CV and a cover letter that best expresses your interest and unique qualifications to apply.

WE NEED A SENIOR APPLICATION CONSULTANT (CRM)

We are seeking to add to our Professional Services team a Senior Application Consultant to work with the Dynamics 365 CRM product line. This position works directly with our clients providing consulting services. This position is remote, and you will work from your home office. There will be a few times a year where onsite presence is required for company meetings.

Responsibilities:

• Facilitate Business Process Review sessions with clients to gather requirements.
• Facilitate Design sessions with clients.
• Facilitate implementation meetings and client training sessions.
• Coordinate development or integration work with developers.
• Coordinate third-party product implementation services with vendors.
• Perform CRM Implementation Tasks:
  • Configuration (table/form creation, views, dashboards, reports, security, etc.)
  • Customization (Power Automate, Canvas Apps, etc.)
  • Data Migration
• Perform Testing of configuration, customizations, third-party products, integrations, and validation of reports.
• Prepare documentation (requirements, solution design, integration mapping, agendas).
• Provide end-user technical and operational support to clients.
• Support and work with other members of the team on solutions and issues.

Requirements:

• 5+ years of experience implementing and supporting Dynamics 365 Sales and Dynamics 365 Customer Service.
• Experience with PowerApps and PowerAutomate.
• Experience and comfort level in working with customers remotely by phone and/or MS Teams meeting.
• Proficiency with Microsoft Windows and Microsoft Office Suite.

Beneficial:

• Experience implementing and supporting Dynamics 365 Customer Insights (formerly Marketing) and Dynamics 365 Field Service.
• Experience with Azure DevOps to track work items.
• Experience with PowerBI.
• Microsoft D365 Functional Consultant certification.

Successful Candidates will have:

• Excellent verbal and written communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
• Strong troubleshooting and problem-solving skills.
• Ability to multi-task, strong attention to detail with excellent time management skills.
• Flexible and adaptable to change – we implement change for clients on a daily basis.
• Self-motivated – learning new skills without prompting is expected.
• Perform as a committed team player. The success of each project depends on the combined efforts of the implementation team.

At TMC, our employees are our greatest asset. We offer competitive compensation, flexible work arrangements, and professional growth and development opportunities. If you are a self-motivated, detail-oriented individual passionate about technology and helping clients achieve success, we would love to hear from you.

WHY WORK FOR US?

Do you want to be part of an innovative growing team?

We are making ERP & CRM fun again!

Technology Management Concepts (TMC) is a Gold Microsoft Dynamics Partner based in Southern California and has over 350 current Microsoft Dynamics ERP and CRM clients. We have been implementing software for over 30 years and have been on the famed INC 5000’s Fastest Growing Businesses and are awarded as a top 100 VAR each and every year.

The members of TMC’s team are experienced professionals and originate from diverse backgrounds within many industries. This unique combination of software knowledge and practical business application has proven to be a winning success. TMC strives to make a positive, lasting impact on our clients and on one another. If this sounds like something you want to be part of, read on!

At TMC, our culture is special. We’re big enough to provide the expertise we need, but small enough to care. Our team members are not just a number; they are part of a cool, special team that values collaboration, creativity, and fun. We believe that when our team members are happy and fulfilled, our clients benefit too.

What will you get in return?

TMC offers a well-rounded compensation package including:

• Generous Base Salary
• Bonus Plan
• Health Insurance
• Dental/Vision Insurance
• 401K benefits
• Vacation/Holidays/Sabbatical
• FSA
• Role as a key player in our innovation and growth

If you want to work somewhere where you are not just a number, but part of a dynamic, supportive team that values your contributions and invests in your growth and development, then TMC is the place for you. Come join us!

Email: [e-mail]