Senior Application Analyst, (Certified Epic Ambulatory Required)

Northwestern Medicine; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Northwestern Medicine is seeking a Senior Application Analyst to support and optimize critical information systems across the NMHC IS environment. The role emphasizes diagnosing issues, leading project tasks, and maintaining service quality while aligning with corporate standards.

Ideal candidates will have a bachelor’s degree or equivalent experience and 5+ years in the discipline, with strong analytical and documentation skills to support seamless system performance and reliability.

Qualifications

• Bachelor’s degree or equivalent years experience.
• 5+ years of experience in core discipline.

Responsibilities

• Support and maintain assigned services and systems.
• Monitors, analyzes and plan upgrades.
• Monitors the production issue queue and resolves issues while maintaining SLAs.
• Leads and executes project tasks as assigned.
• Adheres to and enhances QA standards, SDLC and delivery methodologies.
• Contributes to integrating end user requests with software functionality.
• Analyzes and provides recommendations on app build/functionality for reliability.
• Demonstrates diagnostic skills to aid with problem determination across NMHC IS.
• Participates in on-call rotation.
• Creates and maintains technical documentation and architecture diagrams.

Skills

End-user support

Project tasks

Education

Bachelor’s degree or equivalent years experience

Job description

Description

TheSenior Application Analyst, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

• Support and maintain assigned services and systems
• Monitors, analyzes and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Leads and executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use.
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• Participates in on call rotation
• Creates and maintains technical documentation and architecture diagrams

Qualifications

Required

• Bachelor’s degree or equivalent years experience
• 5+ years of experience in core discipline

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.