Senior API Ecosystem Product Manager

Chris Baily; New York (NY); On-site; USD 150,000 - 185,000; Full time

Job summary

Playlist seeks a seasoned leader to own the strategy, roadmap, and governance for Mindbody's external API ecosystem, partnering with engineering to ship capabilities used by partners and enterprise customers. You will shape the external developer experience, including documentation, sandbox environments, webhooks, and onboarding, so partners can integrate confidently and quickly.

This role requires technical depth for authentication, security, and API design, with strong cross-functional

Qualifications

• Own API product strategy and roadmap with engineering
• Experience with external/public APIs is a strong bonus
• Technical depth for system design, auth, security and data privacy
• Think in terms of platform reuse, scale, and longevity
• Able to translate Partnerships' needs into a coherent roadmap
• Influence cross-functional initiatives through influence, not authority
• Data-informed decision making and KPI-driven prioritization
• Familiar with API ecosystem tooling: gateways, portals, analytics

Responsibilities

• Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on.
• Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on.
• Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently.
• Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest‑ROI opportunities for the ecosystem.
• Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value.
• Own the go‑to‑market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly.
• Define the success metrics for the ecosystem (adoption, partner activation, integration health, and reliability) and communicate the value of API investments through data‑driven storytelling.

Skills

API product management

External APIs

Engineering collaboration

OAuth / auth models

Data-driven storytelling

Cross-functional leadership

Tools

Developer portals

API gateways

Usage analytics

Job description

Playlist seeks a seasoned leader to own the strategy, roadmap, and governance for Mindbody's external API ecosystem, partnering with engineering to ship capabilities used by partners and enterprise customers. You will shape the external developer experience, including documentation, sandbox environments, webhooks, and onboarding, so partners can integrate confidently and quickly.

This role requires technical depth for authentication, security, and API design, with strong cross-functional