Senior Product Manager, External APIs

Chris Baily; New York (NY); On-site; USD 150,000 - 185,000; Full time

Job summary

Playlist seeks a seasoned leader to own the strategy, roadmap, and governance for Mindbody's external API ecosystem, partnering with engineering to ship capabilities used by partners and enterprise customers. You will shape the external developer experience, including documentation, sandbox environments, webhooks, and onboarding, so partners can integrate confidently and quickly.

This role requires technical depth for authentication, security, and API design, with strong cross-functional

Qualifications

• Own API product strategy and roadmap with engineering
• Experience with external/public APIs is a strong bonus
• Technical depth for system design, auth, security and data privacy
• Think in terms of platform reuse, scale, and longevity
• Able to translate Partnerships' needs into a coherent roadmap
• Influence cross-functional initiatives through influence, not authority
• Data-informed decision making and KPI-driven prioritization
• Familiar with API ecosystem tooling: gateways, portals, analytics

Responsibilities

• Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on.
• Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on.
• Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently.
• Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest‑ROI opportunities for the ecosystem.
• Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value.
• Own the go‑to‑market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly.
• Define the success metrics for the ecosystem (adoption, partner activation, integration health, and reliability) and communicate the value of API investments through data‑driven storytelling.

Skills

API product management

External APIs

Engineering collaboration

OAuth / auth models

Data-driven storytelling

Cross-functional leadership

Tools

Developer portals

API gateways

Usage analytics

Job description

About Playlist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You'll Play

• Own the strategy, roadmap, and governance for Mindbody's external API ecosystem — the APIs that partners, integrators, and enterprise customers build on.


• Treat the API as a product. Set the standards for API design, authentication and authorization, versioning, deprecation lifecycle, rate limiting, and the SLAs our partners depend on.


• Shape the external developer experience, including documentation, support, sandbox environments, webhooks, and onboarding, so partners can integrate quickly and confidently.


• Be the voice of the external developer and partner. Turn integration pain points and usage patterns into a clear point of view on the highest‑ROI opportunities for the ecosystem.


• Collaborate closely with the Partnerships team and external partners to land strategic integrations that solve real customer pain points and drive meaningful business value.


• Own the go‑to‑market for API changes, internally and externally. Drive CX, Sales, and Account Management enablement, and communicate clearly with partners and enterprise customers, so launches, versioning, and deprecations land smoothly.


• Define the success metrics for the ecosystem (adoption, partner activation, integration health, and reliability) and communicate the value of API investments through data‑driven storytelling.

Experience You Bring

• A track record of owning technical or platform products end to end, partnering closely with engineering to ship capabilities that other teams or developers build on.


• Experience with external or public-facing APIs is a strong bonus.


• Technical depth to engage credibly with engineering and architecture on system design, integration patterns, authentication, security, and data privacy. Familiarity with API‑specific concerns such as versioning, rate limiting, and auth models like OAuth is a plus.


• Systems and platform thinking. You reason about products and platforms as part of a larger system, designing for reuse, scale, and longevity rather than one‑off solutions.


• Comfort operating across both technical and commercial stakeholders, translating needs from Partnerships, Sales, and enterprise customers into a coherent technical roadmap.


• A record of driving complex, cross‑functional initiatives through influence rather than authority.


• Fluency with data, defining the metrics that matter and using them to prioritize, communicate impact, and make API lifecycle decisions.


• Familiarity with the tooling that supports an API ecosystem, such as developer portals, API gateways, and usage analytics.

Pay Transparency

• Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.


• The base salary range for this position in the United States is $150,000 to $185,000.


• The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.


• Playlist intends to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Equal Opportunity Employer

We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.