Senior Android Software Engineer, Community Support Platform, Chatbot

Airbnb; United States; Remote; USD 185,000 - 223,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing customer service through AI. As part of a talented team, you'll develop innovative Android applications that enhance user experience and drive efficiency. This role offers the opportunity to shape technical vision and collaborate with diverse professionals, ensuring high-quality product delivery. If you're passionate about UI/UX and eager to work in a dynamic environment, this position is perfect for you. Enjoy the flexibility of remote work while contributing to groundbreaking solutions in a collaborative setting.

Benefits

Employee Travel Credits

Bonus eligibility

Equity options

Comprehensive benefits package

Qualifications

• 5+ years of experience in Android development with a focus on user experience.
• Strong expertise in Kotlin/Java and UI architecture.

Responsibilities

• Work cross-functionally to build high-quality products and features.
• Drive the full development cycle from design to launch.

Skills

Android application development

Kotlin

Java

Jetpack Compose

UI architecture

UI performance

collaboration

chatbot/AI product experience

Education

Bachelor's degree in Computer Science

Master's degree in Computer Science

PhD in Computer Science

Job description

The Community You Will Join:
The Community Support Platform (CSP) at Airbnb is a critical system that drives our customer support operations. CSP empowers Airbnb's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. As part of the CSP vision, we are harnessing AI to revolutionize Airbnb’s approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors.

The Difference You Will Make:
You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day:

1. Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features.
2. Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
3. Nurture a culture of technical quality from design, through code review, to production operations.

Your Expertise:

• 5+ years’ experience developing Android applications at scale with a high volume of users with an eye for visual details.
• Expertise in Kotlin/Java and Jetpack Compose, as well as knowledge of UI architecture and UI performance.
• You possess strong product sense and a passion for UI and UX product development and can effectively communicate with non-technical partners.
• Demonstrated ability to proactively collaborate with Product Management, Design, Data and other iOS, Android, and Web Engineers.
• You’re passionate about continuous learning and innovation in the mobile industry.
• Experience with chatbot/AI product would be a plus.
• Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity.
• Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience.

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $185,000 — $223,000 USD