Senior Analytics Consultant — Data-Driven Strategy & Releases

PNC Financial Services Group, Inc.; Birmingham (AL); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Business Analytics Consultant to join our Retail Tech team.

Based in Birmingham, AL (with other geo options), you will liaise between business stakeholders, technology teams, and operations to drive application enhancements and release management. The ideal candidate has strong analytical skills, experience with Jira and ServiceNow, and a track record in business analysis, testing, and coordinating cross-functional projects.

Qualifications

• Experience in Business Analysis, Business Analytics, Project Coordination, or related role.
• Strong project management and organizational skills.
• Experience with Jira for requirements management, user stories, defect tracking, and project coordination.
• Hands-on experience with software testing, including test planning, test execution, and defect management.
• Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.
• Knowledge of change management processes and experience utilizing ServiceNow for change record management.
• Strong analytical and problem-solving skills with the ability to understand complex data and application functionality.
• Excellent verbal and written communication skills.
• Demonstrated ability to build effective partnerships and collaborate with cross-functional teams and stakeholders at all levels.

Responsibilities

• Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.
• Create and maintain user stories, business requirements, functional specifications, and technical documentation.
• Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.
• Execute testing activities as needed to support project timelines and release schedules.
• Create and manage change records through ServiceNow to ensure compliance with change management procedures.
• Coordinate release activities and prepare release documentation for production deployments.
• Facilitate meetings, workshops, and deep-dive sessions to address business requests, identify solutions, and resolve production issues.
• Partner with cross-functional teams to gather requirements, communicate project status, and support issue resolution.
• Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.
• Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.

Skills

Business Analysis

Business Analytics

Project Coordination

Project Management

Stakeholder Collaboration

Communication

Education

Bachelor's degree

Tools

Jira

ServiceNow

Job description

PNC Financial Services Group, Inc. is seeking a Senior Business Analytics Consultant to join our Retail Tech team.

Based in Birmingham, AL (with other geo options), you will liaise between business stakeholders, technology teams, and operations to drive application enhancements and release management. The ideal candidate has strong analytical skills, experience with Jira and ServiceNow, and a track record in business analysis, testing, and coordinating cross-functional projects.