Senior Analyst – Service Desk & Procurement Ops

City of New York; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

The Mayor's Office of Contract Services (MOCS) in New York City is seeking a Senior Analyst for procurement and service delivery across city agencies. The role focuses on improving transparency, vendor onboarding, and stakeholder support throughout procurement cycles.

The position emphasizes strong writing, data analysis, and cross-functional collaboration to implement changes and provide timely information to internal and external partners.

Qualifications

• Strong writing skills
• Meet deadlines and work independently while paying close attention to details
• Establish relationships quickly and maximize positive team dynamics
• Succinctly and effectively communicate verbally and in writing
• Distill complex material, present information and make actionable recommendations
• Accurately and consistently document data on stakeholder experience and escalator critical issues
• Analyze data and summarize research to support ongoing improvement in operations and service
• Educate stakeholders about various procurement and government operations topics and tools
• Engage and support stakeholders through all phases of procurement and change

Responsibilities

• Review, analyze and verify information associated with account requests and various enrollments and filings
• Communicate with stakeholders using various platforms such as our internal ticketing system, email, phone and screensharing
• Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills
• Determine when issues should be referred to peers or other units and/or escalated to managers
• Record user interaction and categorical data in designated customer services platforms, e.g. JIRA
• Propose updates to user resources for systems such as PASSPort and HHS Accelerator
• Identify opportunities for and assist in implementing improvements to processes and protocols
• Draft content for mass or targeted stakeholder communications, as well as websites
• Deliver content to live groups, via brief pre-recorded tutorials or via interactive courses
• Develop templates, guides, and special presentations
• Contribute to the design and testing of system modifications
• Assist team members with complex or novel issues
• Co-host team meetings, tracking notes and action items
• Ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management
• Understand issues affecting relevant stakeholder groups, including but not limited to covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc.
• Participate in special projects, as assigned

Job description

The Mayor's Office of Contract Services (MOCS) in New York City is seeking a Senior Analyst for procurement and service delivery across city agencies. The role focuses on improving transparency, vendor onboarding, and stakeholder support throughout procurement cycles.

The position emphasizes strong writing, data analysis, and cross-functional collaboration to implement changes and provide timely information to internal and external partners.