Senior Analyst, Restaurant Training

Chipotle Mexican Grill; Newport Beach (CA); On-site; USD 77,000 - 110,000; Full time

Benefits offered by this job

Annual cash bonuses

Equity awards

Medical, dental, and vision insurance

Job summary

Chipotle Mexican Grill is seeking a Senior Analyst, Restaurant Training to lead the full lifecycle of instructional design for operations across the US and Canada. You will develop training materials for new menu items, equipment, and technology rollouts, and manage evergreen training content for day-to-day operations.

You will partner with SMEs, oversee print materials, translate content, and administer the LMS and intranet; driving innovation in training delivery and usability for a large,

Qualifications

• Bachelor's degree in English, Communications, Graphic Design, HR, or related field.
• 3–8 years of training experience in restaurant or retail operations.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Collaborate with subject matter experts to build a training strategy.
• Develop content from SOPs including recipes, procedures, scripts, and storyboards.
• Create training materials (eLearning, video, print, digital) for diverse learners.
• Update materials to reflect company changes and new initiatives.
• Administer and maintain the LMS (Workday Learning) and intranet pages.

Skills

Communication skills

Problem solving

Project coordination

Education

Bachelor's degree (English/Communications/Graphic Design/HR)

Tools

MS Office

Adobe InDesign

Photoshop

Illustrator

Articulate Rise 360

Storyline 360

Vyond

Workday Learning

SharePoint

Smartcat

Job description

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Senior Analyst, Restaurant Training is an Instructional Designer, responsible for developing Chipotle's operational training materials used every day by nearly 140,000 team members in over 4,200 restaurants located across the globe.

This role is responsible for the entire lifecycle of training, including analyzing, planning, writing, editing, developing, distributing, managing, and monitoring. They own the training for a variety of new initiatives and rollouts for our Unites States and Canada restaurants, including new menu items, new equipment, technology rollouts and more. They also own the training updates for evergreen training materials used to ensure successful training and day-to-day operations, including training plans, checklists, courses, videos, job aids, recipe cards, and more. They serve as the main contact for Chipotle's print provider on all printed training materials for the United States and Canada.

Additionally, they play a pivotal role in the administration and user experience of Chipotle's training technology, including the learning management system and the company intranet. In order to keep training at Chipotle future-forward, they also actively explore and deliver on new opportunities for training innovation.

WHAT YOU'LL DO

• Collaborate with subject matter experts on various internal teams to understand training needs and scope of project to build a training strategy to present to Restaurant Training leadership
• Partner on the hand-off and review of standard operating procedures with subject matter experts, providing feedback as needed to ensure consistency and one best way across all restaurants
• Use finalized standard operating procedures to develop training content, including recipes, procedures, scripts and storyboards, that adheres to Chipotle's written style guide with a conversational yet professional tone
• Develop new and engaging training materials as defined in project training strategy, ranging from eLearning, video, print and digital, to appeal to a broad spectrum of adult learners
• As needed, update existing training materials based on company changes to keep training system up-to-date
• Prepare files for final delivery through the learning management system, intranet or print
• Partner with the translation team on final hand-off or additional development for any additional languages or localization required
• Serve as the Restaurant Training team contact for Chipotle's print provider by:
• Organizing the planning and communication of monthly shipments to restaurants
• Managing the production and distribution of new or updated training materials
• Overseeing the inventory of existing training materials and reordering as needed while factoring in the cost and the needs of the business
• Reviewing and approving estimates and invoices
• Serve as an administrator of Chipotle's learning management system, Workday Learning, by:
• Uploading and archiving files
• Answering questions from the field
• Partnering with the People Tech team on any system changes and updates, including mass enrollments and learning programs
• Performing any other duties required
• Serve as an administrator of the Operations and Training pages of Chipotle's intranet site, Chiplinks (built with Microsoft SharePoint), by:
• Uploading files
• Creating and editing pages
• Performing any other duties required
• Explore opportunities to elevate current training materials, programs and workflows by researching and discovering new ideas, such as written and visual style guides, translation services, inventory management
• Present ideas to Field Training leadership, and with their feedback, build the strategy and partner on the execution and implementation for approved solutions

WHAT YOU'LL BRING TO THE TABLE

• Bachelor's degree in English, Communications, Graphic Design, Human Resources, or a related field
• 3-8 years of training experience in restaurant or retail operations
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proficient in Adobe InDesign, with working knowledge of Photoshop and Illustrator
• Proficient in Articulate Rise 360 and Storyline 360; knowledge of Vyond preferred
• Knowledge of learning management systems, ideally Workday Learning, and Microsoft SharePoint
• Experience with translation management systems or computer-assisted translation tools, ideally Smartcat, preferred
• Excellent written and verbal communication skills with strong attention to detail
• Organized problem-solver who can manage multiple priorities, build business cases, present to leadership, and contribute as an integral team member with general supervision

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has over 3,000 restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2022 list for Fortune's Most Admired Companies. With over 100,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $77,000.00-$110,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits