Senior Analyst, Pricing Systems & Operations

Royal Caribbean Cruises Ltd; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Royal Caribbean Group is seeking a Senior Analyst, Pricing Systems & Operations to join our onsite team in Miami. You will collaborate with the Promotions Strategy and Revenue Management Product Teams to design and implement pricing initiatives that reflect in the reservation system.

The role requires strong technical skills, experience with Brio/Excel/Access, and the ability to translate data into actionable recommendations for leadership.

Qualifications

• Bachelor’s degree from a four‑year college, university, or technical school; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
• Extensive knowledge of the AS/400 system.
• Strong technical skills, including proficiency in Brio, Excel, and Access.
• Ability to read, analyze, and interpret business publications, professional journals, technical documentation, and governmental regulations.
• Strong written communication skills with the ability to prepare reports, business correspondence, and procedure manuals.
• Effective verbal communication skills with the ability to present information and respond to questions from managers, clients, customers, and general audiences.
• Strong quantitative skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, and basic geometric concepts.
• Ability to apply concepts of basic algebra and geometry to real‑world scenarios.
• Strong problem‑solving abilities, including handling practical problems and working with a variety of variables where limited standardization exists.
• Ability to interpret and follow instructions delivered in written, oral, diagrammatic, or schedule formats.

Responsibilities

• Support the implementation of growth initiatives by coordinating with key stakeholders, including Sales, Marketing, Trade Support & Services, Reservations, Hotel Operations, and Legal.
• Partner with Sales, Marketing, Trade Support, and Air/Sea teams to plan and coordinate strategies that enhance future revenue performance.
• Manage and execute the business plan by reviewing strategy effectiveness and current demand, including analyzing micro economic trends, competitive dynamics, and broader industry shifts to develop appropriate action plans for assigned inventory.
• Communicate on current business environment, market trends, and strategic direction for assigned products to Sales, Marketing, International offices, and Fleet Operations.
• Maintain, optimize, and develop analytical tools that support understanding of demand trends, booking curves, and segment behaviors, while identifying process improvements and operational efficiencies.
• Create new promotional tools and capabilities that enable Revenue Management teams to more effectively manage performance and react to market conditions.
• Oversee the daily and weekly updates of promotion management tools used by Revenue Management teams to ensure accuracy, usability, and alignment with current strategies.
• Lead projects through their full lifecycle, including gathering strategic business requirements, performing data analysis and interpretation, and presenting key findings and actionable recommendations to leadership.
• Support ongoing revenue driving initiatives—such as stateroom categorization, non-refundable deposits, cancellation and change fees, and pricing architecture—to maximize incremental revenue opportunities.
• Monitor business performance through the development of business intelligence reports that assess current results, identify risks, and support achievement of year end forecasts.

Skills

Analytical skills

Written communication

Verbal communication

Quantitative skills

Business interpretation

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

AS/400 system

Brio

Excel

Access

Job description

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Senior Analyst, Pricing Systems & Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full time Senior Analyst, Pricing Systems & Operations reporting to the Lead, Pricing, Promotions & Revenue Operations .

Position is onsite and based in Miami, FL

Responsible for the technical implementation of pricing programs for the Royal Caribbean brand. Collaborates closely with the Promotions Strategy team and the Revenue Management Product Teams to design and develop pricing initiatives. Ensures all pricing is accurately and effectively reflected within the reservation system. Oversee pricing setup and maintenance in the Reservation System, driving efficiencies and developing technical solutions that address end‑user needs, improve productivity, and scale to support the brand’s significant capacity growth.

Essential Duties and Responsibilities:

• Support the implementation of growth initiatives by coordinating with key stakeholders, including Sales, Marketing, Trade Support & Services, Reservations, Hotel Operations, and Legal.
• Partner with Sales, Marketing, Trade Support, and Air/Sea teams to plan and coordinate strategies that enhance future revenue performance.
• Manage and execute the business plan by reviewing strategy effectiveness and current demand, including analyzing micro economic trends, competitive dynamics, and broader industry shifts to develop appropriate action plans for assigned inventory.
• Communicate on current business environment, market trends, and strategic direction for assigned products to Sales, Marketing, International offices, and Fleet Operations.
• Maintain, optimize, and develop analytical tools that support understanding of demand trends, booking curves, and segment behaviors, while identifying process improvements and operational efficiencies.
• Create new promotional tools and capabilities that enable Revenue Management teams to more effectively manage performance and react to market conditions.
• Oversee the daily and weekly updates of promotion management tools used by Revenue Management teams to ensure accuracy, usability, and alignment with current strategies.
• Lead projects through their full lifecycle, including gathering strategic business requirements, performing data analysis and interpretation, and presenting key findings and actionable recommendations to leadership.
• Support ongoing revenue driving initiatives—such as stateroom categorization, non-refundable deposits, cancellation and change fees, and pricing architecture—to maximize incremental revenue opportunities.
• Monitor business performance through the development of business intelligence reports that assess current results, identify risks, and support achievement of year end forecasts.
• Perform additional duties as assigned. This job description is not intended to be an exhaustive list of responsibilities; employees may be required to perform other job related tasks as needed.

Qualifications, Knowledge and Skills:

• Bachelor’s degree from a four‑year college, university, or technical school; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
• Extensive knowledge of the AS/400 system.
• Strong technical skills, including proficiency in Brio, Excel, and Access.
• Ability to read, analyze, and interpret business publications, professional journals, technical documentation, and governmental regulations.
• Strong written communication skills with the ability to prepare reports, business correspondence, and procedure manuals.
• Effective verbal communication skills with the ability to present information and respond to questions from managers, clients, customers, and general audiences.
• Strong quantitative skills, including the ability to calculate discounts, interest, commissions, proportions, percentages, and basic geometric concepts (e.g., area, circumference, volume).
• Ability to apply concepts of basic algebra and geometry to real‑world scenarios.
• Strong problem‑solving abilities, including handling practical problems and working with a variety of variables where limited standardization exists.
• Ability to interpret and follow instructions delivered in written, oral, diagrammatic, or schedule formats.

The position is not eligible for work authorization sponsorship.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.