Senior Analyst, Portfolio Strategy & Operations

Farmer's Fridge; Chicago (IL); On-site; USD 102,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Sabbatical after 5 years

Employee discounts

EAP

Job summary

Farmer’s Fridge in Chicago is seeking a strategic Revenue Operations professional to own the operating system behind fridge activation and placement decisions across our national network. You will drive thresholds, forecasting, and reporting that turn data into governed action without handholding, partnering with Channel Strategy, Finance, and Operations.

You will build and maintain models for launches, inventory, and cash flow, establish a single source of truth for inventory, and ensure

Qualifications

• 4–7 years of experience in revenue operations, business operations, GTM, strategy, FP&A, or consulting.
• Experience owning analysis end to end with cross-functional partners.
• Able to define economic thresholds and defend them.
• Experience building repeatable systems and trackers.
• Fluent collaboration with Finance and Sales on forecast inputs.

Responsibilities

• Set decision trees and payback logic for fridge lifecycle and execution.
• Drive data-driven fridge placement decisions using site-traffic data.
• Own weekly portfolio outlook and revenue forecast inputs.
• Maintain a single system of record for fridge inventory.
• Keep Salesforce milestone dates accurate with validation rules.
• Automate recurring manual workarounds and identify root causes.

Skills

Revenue ops

Cross-functional

Forecasting

Data-driven decisions

CRM tools

GTM tools

Tools

Salesforce

CRM systems

Job description

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About the Role

Every week, Farmer’s Fridge decides which Fridges to activate, convert, relocate, or remove across a national network. This role owns the operating system behind those decisions - working cross functionally to manage the thresholds that trigger them, the forecast they feed, and the reporting that proves they worked.

You will sit at the intersection of Channel Strategy, Account Management, Finance, Fridge Operations, and Logistics. Channel Strategy analyzes Fridge economics. Account Management handles the client conversation. Logistics executes the physical fridge placement. You set the operating rhythm, the economic decision trees, and the reporting systems all of it runs on - so decisions convert into governed action without someone adjudicating every exception by hand.

This is a systems-building and economic-judgment role, not a coordination or dispatch role. The goal is to mobilize the right team fast enough to protect portfolio margin.

What You’ll Own

Decision Tree Frameworks and Economics

• Set the decision trees and payback logic that leverage analyses from Channel strategy on fridge lifecycle and the execution nuances
• Drive data driven decision making on fridge placement using site-traffic intelligence. Capture and operationalize sensor-based foot-traffic data, set the traffic benchmarks a site must clear, and apply them to placement, relocation, and removal decisions to make predictive economic decisions.
• Set frameworks and processes to drive payment discipline for our office pantry channel (Business+) in partnership with Accounts Receivable: invoicing readiness, escalation visibility, and stocking-pause decisions that protect cash flow.
• Own site-access reliability with Fridge Operations. Diagnose recurring access failures (building hours, credentialing, escort requirements), set standards that maximize 24/7 availability, and translate recurring patterns into upstream fixes before they become service failures or lost revenue.
• Build the framework for evaluating Fridge move and swap requests - feasibility, tradeoffs, resource requirements, and expected return - before resources are committed.

Forecasting & the Finance Interface

• Maintain a rolling, by-market model of new launches, inactive Fridges, staged removals, and available Fridge inventory. This is a direct input to Finance’s revenue forecast and to downstream demand planning.
• Build and own the weekly net portfolio outlook: the Sales pipeline for installs in the next 4–12 weeks, historical run-rate and seasonality beyond that, netted against staged removals and redeployable inventory by market. The output is a single by-market view of net Fridge count and launch dates that feeds the revenue forecast.
• Establish a single system of record for available Fridge inventory. Today the count is roughly 90% accurate but split across warehouse records and a decommissioned-at-site field with no clear owner.
• Keep Salesforce milestone dates accurate on a rolling basis through stale data checks, validation rules and scorecards to surface non-compliances.
• Run the recurring portfolio and removal review with clear pre-reads, recommendations, decisions, owners, and next steps.

Trackers & Data Integrity

• Own the fridge lifecycle execution tracker end to end status
• Own the exception register - every Fridge operating outside standard economic thresholds (strategic accounts, partner obligations, receivables holds), each with a rationale, an owner, and an expiration date.
• Build the feedback-loop dashboard: saved, converted, removed, and relocated outcomes, false positives, and time-in-stage - feeding lessons back into Account Management playbooks and Sales qualification.
• Own the portfolio scorecard: margin drag, backlog burn-down, and decision mix, distributed ahead of the weekly review.

Process & Governance

• Automate recurring manual workarounds: pausing stocking at an underperforming Fridge, opening an intervention case, or placing a Fridge into a dormant state when invoices go unpaid.
• Identify recurring breakdowns, determine root cause, and translate them into upstream process improvements rather than one-off fixes.

What This Role Does Not Own

• Whether an individual Fridge should be moved, converted, or removed - that analysis and call sits with Channel Strategy.
• The client conversation and commercial save motion - Account Management.
• Daily queue management, scheduling, and physical relocation - Senior Logistics Coordinator.
• Third-party vendor contracts, physical execution, and invoicing - Fridge Operations.

Who You Are

• 4–7 years of experience in revenue operations, business operations, GTM, strategy, FP&A, or consulting, including at least 2 years owning analysis end to end and driving decisions with cross-functional partners.
• Comfortable owning economic thresholds and defending them, not just reporting numbers upward.
• You build repeatable systems - trackers, ownership maps, standing rules - instead of solving the same exception twice.
• You work fluently with Finance and Sales on forecast inputs, not only with Operations on execution status.
• Deep understanding of how operational decisions connect to business economics: revenue, margin, payback, capacity, and resource tradeoffs.
• Proven experience with CRM and GTM tools
• Strong communicator who can influence cross-functional partners and is comfortable challenging assumptions when the data points to a better answer.

The base salary range for this role is $102,000 - $120,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We Provide a Comprehensive Benefits Package, Including

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits At Farmer's Fridge

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement

“Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: https://www.farmersfridge.com/careerdisclosures