Senior Analyst, Partner Business Capabilities

CrowdStrike Inc.; Texas; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Market-based compensation

Wellness programs

Generous vacation and holidays

Paid parental and adoption leaves

Professional development

Job summary

CrowdStrike is seeking a Senior Analyst to lead Partner Business Capabilities, driving strategic planning and execution for partner experience. The role focuses on scalable automation, process optimization, and interoperability across internal teams to support Go-To-Market goals.

The candidate will coordinate across IT and business units, establish KPIs, and own lifecycle management of AI-powered tools and partner workflows in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of Channel/Partner Program/Operations experience.
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, provisioning.
• Extensive Salesforce expertise.
• Experience in fast-growing SaaS environments.
• Strong analytical skills with ability to identify anomalies.
• Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours.
• Understanding of benefits and caveats in developing software with AI agents.
• Expertise in data and output issues with AI systems.
• Excellent project management and communication skills.

Responsibilities

• Develop and maintain strategic roadmap for Partner capabilities enhancements.
• Drive Partner capabilities system roadmap evolution to support objectives.
• Align with Go-to-Market teams on priorities and policy implementation.
• Gather business requirements for enhancements and initiatives.
• Serve as SME and escalation point for designated Partner capabilities.
• Manage system improvement lifecycle from discovery to implementation.
• Implement data governance to ensure data integrity.
• Establish KPIs to identify optimization opportunities.
• Troubleshoot and resolve system defects and issues.
• Monitor workflows for stability and performance.
• Lead Scalable Operations within the Alliances AI CoE for AI-powered tools.
• Create and maintain system documentation, policies, and workflows.
• Coordinate cross-functional partner integration documentation.
• Collaborate with IT on requirements, testing, and training.
• Lead change management with training materials and adoption.

Skills

Partner/Channel experience

Salesforce expertise

Analytical skills

Project management

Cross-functional collaboration

AI systems knowledge

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Excel

PowerPoint

Clari

Tackle

Crossbeam

Miro

Slack

Tableau

Slackbot AI

Claude Code

Claude Cowork

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role:

The Senior Analyst, Partner Business Capabilities is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross‑functional teams to ensure a seamless partner experience.

What You’ll Do:

Strategic Planning & Roadmap Management

• Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
• Drive Partner Capabilities system roadmap evolution to support strategic objectives
• Align with Go-to-Market teams on business priorities and policy implementation
• Gather business requirements for new enhancements and initiatives

System & Process Management

• Serve as primary subject matter expert and escalation point for designated Partner capabilities
• Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
• Implement data governance processes to ensure system performance and data integrity
• Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
• Troubleshoot and resolve system defects and technical issues
• Monitor system workflows to ensure stability and optimal performance

Documentation & Collaboration

• Lead the Scalable Operations stream within the Alliances AI Center of Excellence (CoE), overseeing the intake, evaluation, validation, development, and lifecycle management of AI‑powered tools, agents, applications, workflows, and other capabilities in partnership with IT and cross‑functional teams.
• Create and maintain comprehensive system documentation, operation policy and logical workflows
• Coordinate cross‑functional documentation of processes and Partner integration workflows
• Collaborate with IT on requirements, documentation, user stories, testing, and training
• Lead change management, including training materials, transition documentation and adoption

What You’ll Need:

• Bachelor's degree preferred or equivalent work experience
• 5+ years of Channel/Partner Program/Operations experience
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On‑boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
• Extensive Salesforce expertise
• Experience in fast‑growing SaaS environments
• Strong analytical skills with ability to identify anomalies
• Self‑starter, detail‑oriented, operationally‑minded, comfortable with flexible hours
• Understanding of the benefits and caveats in developing software with the assistance of agentic AI systems
• Expertise in identifying and resolving issues related to data and output with AI systems
• Excellent project management and communication skills
• Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred), experienced with AI tools,e.g., Slackbot AI, Claude Code, Claude Cowork, other agentic systems leveraging Model Context Protocol (MCP), to optimize partner operations and internal workflows
• Ability to thrive in fast‑paced environments, demonstrate agility, and navigate ambiguity

Benefits Of Working At CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

Notice of E-Verify Participation

CrowdStrike participates in the E-Verify program.

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package.