Senior Analyst, IT Client Services

Cardinal Health; Overland Park (KS); Sur place; USD 37 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

Wages advance

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Résumé du poste

Cardinal Health in Overland Park, KS is seeking an IT Client Support professional to oversee the delivery and operation of end-user computing services. This on-site role provides Tier 1-3 support for software, hardware, and warehouse technology across multiple facilities in the Kansas City area.

You will troubleshoot hardware/OS/network issues, manage tickets, and collaborate with internal teams and vendors to resolve incidents. Occasional travel and after-hours support are required.

Qualifications

• Two-year degree or equivalent work experience preferred.
• 4+ years’ experience in related field preferred.
• Experience supporting multi-platform environments including Windows 10/11 and Citrix.
• Knowledge of PC hardware, OS, network configuration, and diagnostics preferred.
• Experience with warehouse technologies (printers, handhelds, scanners) preferred.
• Strong communication and customer service skills.

Responsabilités

• Demonstrates knowledge of client and warehouse hardware, software, OS, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve hardware, software and OS problems; classify priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support workstations, printers, mobile devices, phones and other equipment.
• Install/remove/configure hardware and software.
• Address user tickets within documented service levels.
• Provide prompt feedback to clients and follow up to ensure systems are functional.
• Work independently or in a team, with strong interpersonal skills for customer service.
• Occasional after-hours and weekend support; periodic travel to support initiatives.

Connaissances

Customer service

Troubleshooting

End-user support

Communication

Team collaboration

Formation

Two-year degree or equivalent

Outils

Windows 10/11

Citrix

Microsoft 365

AWS desktops

SOTI

Description du poste

What IT Client Support contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments, collaboration toolsets, warehouse device management and addresses service outages. This job family acquires, installs and upgrades PC components, warehouse technology, and software, while also performing asset management for software and hardware. This is an on-site position, centralized at our Overland Park, KS Medical Distribution Center supporting multiple Overland Park/Kansas City area facilities.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional.
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritize and manage several open issues at one time.
• Properly escalated unresolved issues to appropriate internal teams.
• Individual will have a primary support role.
• This includes after hour and weekend support as needed.
• Periodic travel to support business initiatives is required.

Qualifications

• Two-year degree in related field or equivalent work experience, preferred 4+ years’ experience in related field, preferred.
• Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred.
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred.
• Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred.
• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred.
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol.
• Proactive, innovative, and creative in meeting customer and enterprise needs.
• Strong analytical, problem solving, organizational, and planning skills.
• Understanding of project management theory and team dynamics.
• Work well both independently and as a member of a high-performing team.
• Excellent verbal and written communication skills.
• Experience in a warehouse environment, preferred.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Works on projects of moderate scope and complexity.
• Identifies possible solutions to a variety of technical problems and takes actions to resolve.
• Applies judgment within defined parameters.
• Receives general guidance may receive more detailed instruction on new projects.
• Work reviewed for sound reasoning and accuracy.

Anticipated hourly range: $27.40 - $39.30 Bonus eligible: No

Benefits

• Medical coverage
• dental coverage
• vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/06/2026.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.