Senior Analyst, IT Client Services

112 Cardinal Health 5, LLC; Champlin (MN); Vor Ort; USD 42.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

401k savings plan

Paid time off

401k savings plan

Access to wages before pay day with my

Zusammenfassung

Cardinal Health is seeking an IT Client Support specialist, based on-site at the Champlin, MN Medical Distribution Center, with responsibility for end-user IT support across software, hardware and warehouse technology. The role entails after-hours and weekend support as needed and periodic travel to nearby facilities.

The candidate will help resolve incidents, configure devices, and provide education to users to prevent repeats, while collaborating with internal teams to deliver reliable IT

Qualifikationen

• Two-year degree or equivalent work experience preferred.
• 4+ years’ experience in a related field preferred.
• Experience supporting multi‑platform environments (Windows 10/11, Microsoft 365, Android).
• Knowledge of PC hardware, network config and troubleshooting preferred.
• Familiarity with warehouse tech such as printers and handheld devices preferred.
• Willingness to travel up to 25% to other facilities.

Aufgaben

• Demonstrates knowledge of client and warehouse hardware, software, OS, network config, server interaction and troubleshooting.
• Confers with end users, technology teams and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve hardware, software and OS problems; classify priority and nature.
• Configure, deploy, maintain, troubleshoot and inventory workstations, printers, mobile devices and phones.
• Address user tickets within documented service levels and provide timely feedback to clients.

Kenntnisse

Windows 10

Windows 11

Microsoft 365 (W365)

MS Entra

Android

SOTI

PC hardware

HD/Printer/Scanner devices

Ausbildung

Two-year degree or equivalent

Tools

SOTI

Zebra printers

IWD/RF scanners

MS Entra

Android

SOTI

Jobbeschreibung

What IT Client Support contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments, collaboration toolsets, warehouse device management and addresses service outages. This job family acquires, installs and upgrades PC components, warehouse technology, and software, while also performing asset management for software and hardware. This is an on-site position, centralized at our Champlin, MN Medical Distribution Center supporting multiple locations in the Minneapolis / St. Paul area including travel to Wabasha, Minnesota.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritize and manage several open issues at one time
• Properly escape unresolved issues to appropriate internal teams
• This individual will have a primary support role.
• This includes after-hours and weekend support as needed.
• Periodic travel to support business initiatives is required.

Qualifications

• Two-year degree in related field or equivalent work experience, preferred
• 4+ years’ experience in related field, preferred
• Experience supporting multi-platform environments including the following: Windows10, Windows 11, Microsoft W365, MS Entra, Android, SOTI, preferred
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
• Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
• Proactive, innovative, and creative in meeting customer and enterprise needs, preferred
• Strong analytical, problem solving, organizational, and planning skills, preferred
• Understanding of project management theory and team dynamics, preferred
• Can work well both independently and as a member of a high-performing team, preferred
• Excellent verbal and written communication skills, preferred
• Experience supporting manufacturing or automation environment, preferred
• Experience in a warehouse environment, preferred
• Ability and willingness to travel up to 25% to other facilities, as needed

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $30.70 per hour - $44.00 per hour. Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/20/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.