Senior Analyst, Incident Strategy & Operations

Walmart; Bentonville (AR); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) + stock purchase plan

Paid time off (PTO)

Live Better U education benefits

Job summary

Senior Analyst, Strategy & Operations – Incident Management at Walmart in Bentonville, AR, provides operational support for strategic initiatives across the Incident Management organization. You will help improve processes, maintain documentation, and coordinate with Product, Policy, Tech, Legal, and Operations.

The role emphasizes updating SOPs, knowledge articles, and driver-facing materials, driving efficiency and change management, and collaborating to implement solutions while ensuring

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field OR 2 years’ experience in operations, project management, or related area.

Responsibilities

• Coordinate project timelines, milestones, action items and stakeholder communications.
• Maintain and update SOPs, knowledge articles, operational documentation, FAQs, and driver-facing materials.
• Partner with Operations, Product, Policy, Tech, Legal and other stakeholders to support process improvements and automation.
• Support change management and drive adoption across teams.

Skills

Communication skills

Organizational skills

Prioritization

Time management

Collaboration

Adaptability

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field

Job description

Senior Analyst, Strategy & Operations – Incident Management at Walmart in Bentonville, AR, provides operational support for strategic initiatives across the Incident Management organization. You will help improve processes, maintain documentation, and coordinate with Product, Policy, Tech, Legal, and Operations.

The role emphasizes updating SOPs, knowledge articles, and driver-facing materials, driving efficiency and change management, and collaborating to implement solutions while ensuring