Senior Analyst, Customer Information

Grainger; Chicago (IL); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) matching

Paid time off

Holidays

Tuition reimbursement

Student loan refinancing

Financial counseling

Job summary

Grainger is seeking a Senior Analyst, Customer Information to drive data governance and quality across the enterprise. You will partner with business and IT to ensure data assets adhere to standards and lifecycle management.

This hybrid role requires SQL proficiency, metadata management, and strong collaboration to deliver trusted customer data and analytics. Onsite presence at Lake Forest, IL or Chicago Merchandise Mart ~50% time.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3 plus years of related professional experience.
• Related hands-on project experience with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.
• Experience in Structured Query Language (SQL).
• Experience translating complex technical analyses into actionable business insights and reports for stakeholders.
• Collaborate with leadership, business users, and technical personnel.
• Strong project management skills.

Responsibilities

• Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).
• Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.
• Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.
• Review information architecture for alignment with guidelines, data standards, and governance strategy.
• Design training and documentation to enable team members to understand and follow established data guidelines.
• Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.
• Work closely with technology teams to evolve proprietary software which supports team workflows.

Skills

SQL

Metadata

Data quality

Data cataloging

Metrics

Data standards

Policies

Learning & development

Collaboration

Project management

Education

Bachelor’s degree or equivalent

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type

Hybrid

Req Number

334812

Compensation

The anticipated base pay compensation range for this position is $87,200.00 – $145,300.00. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards And Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Position Details

Reporting to the Manager, Customer Data Acquisition and Standards, the Senior Analyst, Customer Information ensures that business and IT follow and maintain alignment to Data Governance processes, data quality rules and standards for data assets within the Grainger systems. This role is a tangible function of the data governance framework ensuring the data is managed through its complete lifecycle, as an enterprise asset. We are looking for a candidate with data management background who understands data, how to govern and curate data and improve its consistency and quality.

This is a high-impact, foundational role that helps shape data governance structures, data ownership, and accountability models as we scale our governance practice, partnering closely with key business stakeholders. We are looking for someone with thought leadership, governance fundamentals, achieves consensus on data standards, and who also has experience with B2B Customer Information domain and data quality tools.

This is a hybrid position requiring presence onsite 50% of time at our Lake Forest, IL headquarters or Chicago, IL Merchandise Mart office.

You Will

• Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).
• Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.
• Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.
• Review information architecture for alignment with guidelines, data standards, and governance strategy.
• Design training and documentation to enable team members to understand and follow established data guidelines.
• Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.
• Work closely with technology teams to evolve proprietary software which supports team workflows.

You Have

• Bachelor’s degree or equivalent professional experience.
• 3 plus years of related professional experience.
• Related hands‑on project experience working with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.
• Experience in Structured Query Language (SQL).
• Experience translating complex technical analyses into actionable business insights and reports for stakeholders.
• Collaborate with leadership, business users, and technical personnel.
• Strong project management skills.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.