Senior Analyst, Collections Strategy & Analytics

Aumni; Wilmington (DE); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Chase is seeking a Collections Strategy and Analytics Senior Associate to drive data-driven decisions for collections and recovery operations. You will leverage governance, predictive analytics, and ML to understand customer behavior, set goals, and implement strategies that improve performance and manage expenses.

The role emphasizes collaboration with Ops, Risk, Finance, Legal, Compliance, and Technology to design, test, and deploy innovative solutions in a fast-paced environment.

Qualifications

• 4+ years of applied analytical experience in complex and large data environments.
• Proven programming skills: SQL, SAS, R, Python, Alteryx.
• Experience with relational databases such as Oracle or Teradata and visualization with Tableau.

Responsibilities

• Demonstrate robust data programming and analytical skills to collect, organize, analyze, and disseminate large data with accuracy.
• Monitor internal and external trends to support strategic direction with insights.
• Leverage AI and design thinking to improve operational efficiency and resilience.
• Collaborate across functions to design, test, and implement strategies for ROI optimization and risk mitigation.
• Present data clearly using narratives and visualizations to drive action.
• Become a subject matter expert to influence business direction and support success.

Job description

Chase is seeking a Collections Strategy and Analytics Senior Associate to drive data-driven decisions for collections and recovery operations. You will leverage governance, predictive analytics, and ML to understand customer behavior, set goals, and implement strategies that improve performance and manage expenses.

The role emphasizes collaboration with Ops, Risk, Finance, Legal, Compliance, and Technology to design, test, and deploy innovative solutions in a fast-paced environment.