Senior Analyst, Collections

Cint; New York (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Senior Analyst to join its dynamic Collections and Credit Control team. In this pivotal role, you will ensure timely collection of payments and optimize cash flow for clients primarily in the Americas region. You will collaborate with commercial teams to enhance processes and provide exceptional customer service. This position offers the opportunity to work in a fast-paced environment while contributing to the financial success of the organization. If you are passionate about finance and customer relations, this role is perfect for you.

Benefits

Medical, Dental, and Vision insurance

401K with company matching

PTO, unlimited sick days

Remote Work

Paid maternity and paternity leave

Annual bonus opportunity

Qualifications

• 2-5 years of experience in Credit Control with high volume accounts.
• Strong customer service skills and ability to multitask.

Responsibilities

• Chase overdue accounts and invoices by phone and email.
• Ensure timely collection of payments and optimize cash flow.
• Maintain effective communication with customers and colleagues.

Skills

Credit Control Experience

Customer Service Skills

Excel Skills

Multitasking

Interpersonal Skills

Tools

Excel

Job description

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Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

Job Description
The Opportunity
Cint is seeking a Senior Analyst to join our dynamic Collections and Credit Control team. Reporting directly to the Director of Collections, you will play a pivotal role in supporting our global client base across various regions in the effective management of our Credit Control Department.

As a Senior Analyst within the Collections team, your primary focus will be to ensure timely collection of payments, optimizing cash flow and minimizing outstanding debts primarily focused on clients in the Americas region, with occasional assistance to colleagues in the EMEA and APAC regions.

Our collections team also works closely with commercial teams to gain insight into client requirements and facilitate appropriate payment methods as well as collaborating with cross-functional teams to enhance existing processes and foster long-term partnerships with clients.

What You Will Do

• Chasing overdue accounts and invoices by telephone and email
• Ensuring all unallocated payments are accounted for and reconciled
• Dealing with customer invoice queries and liaising with staff members to settle queries in a timely manner
• Maintaining and updating account information
• Account reconciliations
• KPI’s - Ensure Monthly Cash Collection targets are met
• Provide client data both internally and externally upon request
• Discuss and report any problematic accounts to the Head of Collections in a timely manner
• Maintain effective communication between customers and colleagues at all times to ensure an efficient and smooth service and customer satisfaction
• Support any relevant audit requests, as and when required

Qualifications
What We Are Looking For
The successful candidate will have 2 – 5 years of Credit Control experience and be used to dealing with a high volume of accounts.

• The ability to work quickly and accurately
• Excellent customer service skills (both over the phone and face to face)
• The ability to multitask and work in a busy environment
• The ability to work with initiative to actively obtain the information required
• Excellent Excel skills, including use of Pivot tables, V Lookups, etc.
• Excellent all-round administration skills
• Very strong interpersonal and communication skills with the ability to appropriately interact with our very varied customer base.

Additional Information
Anticipated Salary Range (US Only):
Benefits
The anticipated pay range for this role is $50,000 to $70,000 annual base salary ($24.03 - $33.65 hourly). In addition, this position is also eligible for the following benefits:

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave
• Annual bonus opportunity

Our Values

• Collaboration is our superpower
  We uncover rich perspectives across the world. Success happens together. We deliver across borders.
• Innovation is in our blood
  We’re pioneers in our industry. Our curiosity is insatiable. We bring the best ideas to life.
• We Do What We Say
  We’re accountable for our work and actions. Excellence comes as standard. We’re open, honest, and kind, always.
• We are caring
  We learn from each other’s experiences. Stop and listen; every opinion matters. We embrace diversity, equity, and inclusion.

More About Cint
In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo, and Sydney. (www.cint.com)

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance

Industries

Software Development