Senior Analyst, Client Success

9005 CVS Pharmacy, Inc.; Boston (MA); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking a client-focused professional to review business status with clients on a regular cadence and identify opportunities for improvement. This role acts as the internal advocate for client needs across the organization.

You will partner with Supply Chain, Inventory, Implementation, Finance, and Operations, balancing timelines and stakeholder expectations while traveling up to 15% as needed.

Qualifications

• 2-3 years in a client-facing or relationship-centric role.
• Ability to own initiatives end-to-end and drive measurable outcomes.
• Strong communication with ability to synthesize insights.
• Ability to analyze data using Excel and data systems.
• Travel up to 10-15% when required.

Responsibilities

• Meet with clients regularly to review business status and opportunities.
• Serve as the internal voice to champion enhancements and program needs.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations.
• Navigate a dynamic team, balancing communication, stakeholders, and timelines.

Skills

Cross-functional collaboration

Initiative ownership

Communication skills

Data analysis (Excel)

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

Excel

Data systems

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
• Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
• Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.

Required Qualifications

• 2-3 years of experience working on cross-functional teams or in a client facing relationship centric role
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
• Strong communication skills with ability to synthesize and present insights
• Ability to analyze and interpret data using Excel and other data systems
• Ability to travel on a limited basis (10-15%)

Preferred Qualifications

• 1-2 years as a client lead in a consulting, project management, or provider/payor functions
• Experience with Medicare/Medicaid products

Education

Bachelor’s degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 11/30/2026

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.