Senior Analyst - Beaker

Nordic; United States; Remote; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

Nordic is seeking a Managed Services Senior Analyst to design, build, test and troubleshoot Epic Beaker-based EHR systems for complex clients. You will manage multiple customer assignments with oversight from senior advisors, ensuring quality and compliance.

Ideal candidates have 3–5+ years with Epic Beaker, CP certification, strong data innovations knowledge, and excellent communication and teamwork skills. Travel and on-call rotations may be required.

Qualifikationen

• Bachelor's degree in a related field and 8+ years of industry experience.
• Epic Beaker CP certification is required; AP certification is preferred.
• 3-5+ years of experience implementing, training, or supporting Epic Beaker.
• Knowledge of Data Innovations and ITIL processes.
• Strong communication and problem-solving skills; ability to work independently or in a team.

Aufgaben

• Perform advanced troubleshooting and ensure integrity of Epic Beaker-based EHR systems.
• Translate customer requests into detailed requirements and perform system build and testing.
• Analyze workflows, system setup, and participate in upgrades and testing.
• Manage multiple customer assignments with minimal oversight; document requests and incidents.
• Follow change control policies for migrating builds and configurations.
• Provide outstanding customer service and build relationships with IT and operations staff.
• Participate in onboarding new team members to client configurations.
• Aid in other internal initiatives as needed.

Kenntnisse

Epic Beaker experience

Data Innovations

Problem solving

Communication

Microsoft Office

Attention to detail

Team collaboration

Ticketing systems

Change management

Customer service

ITIL knowledge

Project management

Systems implementations

Ausbildung

Bachelor's degree in related field

Epic Beaker CP certification

Anatomic Pathology certification (AP)

Jobbeschreibung

Make a difference. Be happy. Grow your career. The Managed Services Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

Key Responsibilities

They will be responsible for, but not be limited to:

Technical

Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic's complex customers

Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing

Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing

Project and Issue Management

Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate

Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management

Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

• Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)

Following proper change control policies for migrating application build and configurations

Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested

Teamwork and Customer Service

Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high-quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers

Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used

Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities

Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts

Growth and Mentorship

Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts

Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks

Skills And Experience

Bachelor's degree in a related field (relevant education and/or 8+ years' industry experience).

Epic Beaker Clinical Pathology (CP) certification required; Anatomic Pathology (AP) certification preferred.

3-5+ years of experience implementing, training, or supporting Epic Beaker.

Data Innovations knowledge

Must demonstrate and embody Nordic's maxims

Ability to apply problem solving skills

Excellent communication skills, written and verbal

Proficient with Microsoft Office applications

Strong attention to detail and ability to organize

Must be able to work independently, as well as within a team environment

Prior experience with ticketing systems and change management processes

Strong customer service track record

Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Additional details

• Ability to take on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.