Senior Analyst, ADA Compliance and Absence Management

National Grid; Northborough (MA); On-site; USD 109,000 - 128,000; Full time

Job summary

National Grid is hiring a Senior Analyst for ADA Compliance and Absence Management in a hybrid role, located in Northborough, MA. You will oversee ADA accommodations, LOA, and related absence programs for the New England region.

You will act as SME, coordinate with HR partners and vendors to ensure compliant, timely case handling while preserving confidentiality and data integrity.

Qualifications

• BA/BS in HR, Business Administration, or related field.
• At least 3 years of experience in absence management or HR case management.
• Knowledge of ADA, FMLA, and PFML requirements.

Responsibilities

• Serve as SME for ADA accommodations, leave and disability programs for employees, managers, HR business partners, and labor relations.
• Administer and manage ADA accommodation requests and complex absence cases while ensuring regulatory compliance.
• Manage relationships with third‑party administrators and disability vendors, ensuring accurate claim administration and policy interpretation.
• Maintain accurate case documentation and reporting in Cority and other systems.
• Lead stakeholder engagement activities and conduct accommodation reviews and compliance audits.
• Develop and maintain relationships to share best practices and provide compliance guidance.

Skills

Empathy communication

Confidentiality

Organizational skills

Analytical skills

Education

Bachelor's degree in HR or related field

Tools

Cority

Microsoft Office

Job description

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Senior Analyst, ADA Compliance and Absence Management. This hybrid role is located in our Northboro, MA location.

Job Purpose

The NE Senior Analyst, ADA Compliance and Absence Management is part of the New England Absence Management team and is responsible for the administration, coordination, and compliance oversight of National Grid's ADA Reasonable Accommodation, Leave of Absence (LOA), disability, and related absence management programs.

Key Accountabilities

• Serve as the primary subject matter expert for ADA accommodations, leave of absence and disability programs providing guidance to employees, managers, HR business partners, and labor relations on accommodation and leave management processes and requirements.


• Administer and manage ADA accommodation requests and complex absence cases, ensuring compliance with federal, state, and company policies while balancing employee and business needs.


• Manage relationships with third-party administrators and disability vendors, ensuring accurate claim administration, policy interpretation, and regulatory compliance.


• Maintain accurate case documentation and reporting within Cority and other systems, including accommodation, leave, disability, and compliance records.


• Lead stakeholder engagement activities, including accommodation reviews, leave case discussions and compliance audits.


• Develop and maintain effective relationships with key stakeholders to share best practices and provide compliance advice.

Qualifications

• Bachelor's degree in HR, Business Administration, or a related field is preferred.


• Minimum of 3 years of experience in absence management or HR case management


• Working knowledge and understanding of Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and Massachusetts Paid Family and Medical Leave (PFML).


• Ability to communicate empathetically with employees while maintaining confidentiality and guiding managers through the process.


• Exceptional organizational, analytical, and problem-solving skills to manage claims accurately.

• Excellent computer and data analysis skills (Microsoft Office suite)

Salary

$109,000 - $128,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.