Senior Analyst

Continental Realty Corporation; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading real estate investment firm located in Baltimore is seeking a Senior Analyst to manage commercial collections and compliance. This hybrid role involves collaborating across departments to enhance operational performance of the retail portfolio. The ideal candidate will have 3-5 years of experience in property management and strong analytical skills. This position offers a dynamic work environment focused on delivering exceptional investment results.

Qualifications

• 3–5+ years in commercial property management or similar role.
• Retail experience preferred.
• Proven ability to build systems and standardized processes.
• Excellent cross-functional communication and coordination skills.
• Working knowledge of commercial leases, legal processes, and tenant compliance requirements.

Responsibilities

• Lead the end-to-end collections process for retail portfolio.
• Coordinate payment plans and legal collections.
• Produce actionable portfolio-level insights for senior leadership.
• Coordinate payment plans and settlement agreements in partnership with Leasing.
• Oversee legal collections and evictions with outside counsel, ensuring accurate tracking across the portfolio.
• Analyze post-eviction collectability and recommend recovery strategies.
• Manage the full post-eviction recovery process with outside counsel, including tracking outcomes and evaluating cost-benefit KPIs.
• Provide recovery performance reporting to Operations and Asset Management.
• Track and collect delinquent sales reports; conduct high-level audits for reasonableness and reporting frequency.
• Monitor tenant COI compliance and intervene when Lease Administration and Legal escalations are exhausted.
• Engage directly with tenants when necessary, requiring strong interpersonal and negotiation skills.
• Maintain accurate compliance records and communicate status updates internally.
• Maintain and enhance a quarterly BI matrix capturing key metrics such as arrearages, collections performance, recovery rates, COI compliance, and sales reporting compliance.
• Standardize processes and develop automated or semi-automated workflows where feasible.
• Produce actionable portfolio-level insights for senior leadership.

Skills

Strong analytical capabilities

Cross-functional communication

Organization

Negotiation skills

Analytical capability

Tools

BI tools

Excel

Job description

Senior Analyst - Commercial Collections & Compliance

Overview

The Commercial Collections & Compliance Analyst supports the operational performance of our retail real estate portfolio by creating systems, improving workflows, and delivering clear reporting for Operations, Asset Management, and Leadership. This role serves as a cross-functional coordinator with Leasing, Lease Administration, Legal, and Property Management to ensure accuracy, compliance, and timely resolution of tenant financial and operational obligations.

Hybrid schedule available, requires 3 days at our corporate office in Baltimore.

Key Responsibilities

1. Commercial Collections Management

• Lead the end-to-end collections process across the retail portfolio; build proactive workflows, tiering, triggers, and dashboards beyond standard automated reports.
• Manage arrearages 60+ days past due, escalating to legal, outside counsel, or enforcement actions when appropriate.
• Support bankruptcy tracking and reporting with guidance from Retail Leasing leadership and Legal.
• Coordinate payment plans and settlement agreements in partnership with Leasing.
• Oversee legal collections and evictions with outside counsel, ensuring accurate tracking across the portfolio.

2. Post-Eviction Recovery & Analysis

• Analyze post-eviction collectability and recommend recovery strategies.
• Manage the full post-eviction recovery process with outside counsel, including tracking outcomes and evaluating cost-benefit KPIs.
• Provide recovery performance reporting to Operations and Asset Management.
• Track and collect delinquent sales reports; conduct high-level audits for reasonableness and reporting frequency.
• Monitor tenant COI compliance and intervene when Lease Administration and Legal escalations are exhausted.
• Engage directly with tenants when necessary, requiring strong interpersonal and negotiation skills.
• Maintain accurate compliance records and communicate status updates internally.
• Maintain and enhance a quarterly BI matrix capturing key metrics such as arrearages, collections performance, recovery rates, COI compliance, and sales reporting compliance.
• Standardize processes and develop automated or semi-automated workflows where feasible.
• Produce actionable portfolio-level insights for senior leadership.

5. Cross-Functional Collaboration & Communication

• Serve as the central liaison across Leasing, Lease Administration, Legal, and Property Management.
• Ensure alignment on tenant status, collection strategies, compliance issues, and next steps.
• Provide timely updates and insights to Operations and Asset Management.

Qualifications

• 3–5+ years in commercial property management, collections, lease administration, or similar role; retail experience preferred.
• Strong analytical capabilities, including BI tools, Excel, and portfolio reporting.
• Proven ability to build systems, workflows, and standardized processes.
• Excellent cross-functional communication and coordination skills.
• Working knowledge of commercial leases, legal processes, and tenant compliance requirements.
• Highly organized and effective in a fast-paced owner-operator environment.

CRC is a 60+ year-old company with a best-in-class reputation as investors and operators. The firm is currently $4 billion in AUM. CRC is vertically-integrated and we are focused on delivering exceptional investment results through nuanced and thoughtful business strategies, unique to each asset.