Senior AMS Delivery Lead — Applications & ITSM

NTT DATA Services; Plano (TX); Remote; USD 92,000 - 171,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer 401(k) with company match

Paid time off

Employee assistance program

Job summary

NTT DATA, Inc. is seeking an experienced Project Manager to lead AMS delivery across a diverse Business Services Applications Portfolio.

You will be accountable for day-to-day service delivery, SLA/KPI performance, stakeholder management, and continuous improvement across ERP, non-ERP, SaaS, packaged, legacy, and custom applications. You will act as the primary delivery leader, collaborating with business stakeholders, application owners, IT leadership, delivery teams, and third-party vendors to

Qualifications

• Bachelor's degree in CS/IS/BA or related field.
• 10+ years IT services, application support, or technology delivery.
• 5+ years managing enterprise application support, AMS, or managed services.
• 5+ years managing globally distributed teams and multi-vendor delivery environments.

Responsibilities

• Lead day-to-day delivery of AMS across the Business Services portfolio.
• Ensure SLAs, KPIs, and contractual commitments are met.
• Manage incidents, problems, changes, and release processes.
• Coordinate cross-functional teams including vendors and IT leadership.
• Drive continuous improvement and governance reporting.
• Oversee resource and financial performance for the engagement.

Skills

Project management

Stakeholder management

ITIL processes

AMS delivery

Vendor management

Resource planning

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Tools

ServiceNow

ERP systems

Job description

NTT DATA, Inc. is seeking an experienced Project Manager to lead AMS delivery across a diverse Business Services Applications Portfolio.

You will be accountable for day-to-day service delivery, SLA/KPI performance, stakeholder management, and continuous improvement across ERP, non-ERP, SaaS, packaged, legacy, and custom applications. You will act as the primary delivery leader, collaborating with business stakeholders, application owners, IT leadership, delivery teams, and third-party vendors to