Global AMS Delivery Lead – Enterprise Applications

NTT America, Inc.; Plano (TX); Remote; USD 92,000 - 171,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSAs

Life & AD&D

Disability insurance

Paid time off

401k with company match

Employee assistance program

Job summary

NTT DATA is seeking an experienced Project Manager to lead steady-state delivery of Application Management Services across a diverse Business Services Applications Portfolio. You will own day-to-day service delivery, ensure operational stability, and drive measurable improvements for ERP, SaaS, packaged, custom, and legacy apps.

The role requires managing stakeholder relationships, overseeing governance, and coordinating globally distributed delivery teams with vendors to optimize cost,

Qualifications

• Bachelor's degree in a relevant field and 10+ years IT services experience.
• 5+ years managing enterprise application support, AMS, or managed services.
• 5+ years experience leading globally distributed teams and multi-vendor delivery.
• Strong knowledge of ITIL processes and IT service management.

Responsibilities

• Own day-to-day delivery of application support services across the portfolio.
• Balance priorities across applications with varying criticality and lifecycle stages.
• Ensure SLAs, KPIs, and contractual commitments are met.
• Manage Incident, Problem, Change, and Release processes across the portfolio.
• Monitor production stability, incidents, backlog, and risks.
• Coordinate cross-team resolutions spanning apps, infra, DB, and vendors.
• Lead governance meetings, operational reviews, and executive reporting.
• Drive continuous service improvement and automation opportunities.

Skills

Project management

Stakeholder management

Leadership

IT service management

Vendor management

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field

Tools

ServiceNow

ITSM platforms

Job description

NTT DATA is seeking an experienced Project Manager to lead steady-state delivery of Application Management Services across a diverse Business Services Applications Portfolio. You will own day-to-day service delivery, ensure operational stability, and drive measurable improvements for ERP, SaaS, packaged, custom, and legacy apps.

The role requires managing stakeholder relationships, overseeing governance, and coordinating globally distributed delivery teams with vendors to optimize cost,