Senior AML Operations Manager

Intuit, Inc.; Mountain View (CA); In loco; USD 169.000 - 229.000; Tempo pieno

Descrizione del lavoro

Intuit, Inc. is seeking a Staff Manager, AML Operations to own the operational engine behind AML compliance for QuickBooks. You will shape the operating model as the business grows, ensuring fast, accurate four-eye reviews and scalable queue health.

You will lead training, develop KPI frameworks, and partner with Analytics, Workforce Management, and offshore teams to maintain high performance and audit-ready documentation.

Competenze

• Bachelor’s degree in business, finance, risk management, or a related field.
• CAMS or other AML certification preferred, or willingness to obtain within the first year.
• 5+ years of operations or people leadership experience, with direct exposure to AML, fraud, or financial crimes preferred.
• Experience working with product, engineering, or compliance teams in a technology or financial services company.
• Strong proficiency in Microsoft Office and comfort working in workforce management, QA, and analytics tooling.
• Proven ability to manage multiple priorities and deliver results in a fast paced, high volume operating environment.

Mansioni

• Own frontline training and judgment coaching against SOPs for AML Compliance, closing gaps between generic procedures and real cases.
• Own the AML KPI scorecard with Analytics, including Decision Quality, AHT, and drive improvements.
• Partner with the Quality team to reduce friction in the four eye review process with clear documentation.
• Partner with Workforce Management on staffing and capacity planning for AML queue.
• Serve as operational voice for AML in cross functional forums with Compliance, Legal, and Product stakeholders.
• Keep operational documentation and evidence audit ready for regulatory exams.
• Identify and remove friction in the AML operating model using data and frontline feedback.

Conoscenze

Operations leadership

Stakeholder collaboration

Multitasking

Analytical thinking

Formazione

Bachelor’s degree in business/finance/risk

CAMS or AML certification (preferred)

Strumenti

Microsoft Office

Workforce management tooling

QA tooling

Analytics tooling

Descrizione del lavoro

Intuit, Inc. is seeking a Staff Manager, AML Operations to own the operational engine behind AML compliance for QuickBooks. You will shape the operating model as the business grows, ensuring fast, accurate four-eye reviews and scalable queue health.

You will lead training, develop KPI frameworks, and partner with Analytics, Workforce Management, and offshore teams to maintain high performance and audit-ready documentation.