Senior AML Operations Manager

Intuit Inc.; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Intuit Inc. is seeking a Staff Manager, AML Operations to lead the operational engine behind AML compliance for QuickBooks’ regulated products. You will shape the operating model, maintain queue health, and ensure fast, accurate four-eye reviews while aligning with Compliance and Legal partners.

You will drive staffing plans, coaching, and KPI governance, partnering with Analytics and offshore delivery teams to sustain high performance and audit readiness across the AML queue.

Qualifications

• Bachelor’s degree in business, finance, risk management, or a related field.
• CAMS or AML certification preferred, or willingness to obtain within the first year.
• 5+ years of operations or people leadership experience, with direct exposure to AML, fraud, or financial crimes preferred.

Responsibilities

• Own frontline training and judgment coaching against the SOPs AML Compliance sets, closing the gap between a generic, step by step desktop procedure and real cases.
• Own the AML KPI scorecard in partnership with Analytics, including Decision Quality, AHT, and drive quarter-over-quarter improvements.
• Partner with the Quality team to reduce friction in the four eye review process, providing context and documentation for a fast, accurate second check.
• Partner with Workforce Management on staffing and capacity planning for the AML queue, feeding in speed to proficiency curves, planned time off, and known volume patterns.
• Serve as the operational voice for AML in cross-functional forums, representing Risk Ops with clarity and confidence alongside Compliance, Legal, and Product stakeholders.
• Keep operational documentation and evidence audit ready at all times, supporting audit and regulatory exam readiness.
• Identify and remove friction in the AML operating model, using data and frontline feedback to simplify processes and raise speed and accuracy.

Skills

People leadership

AML/fraud knowledge

Cross-functional collaboration

Analytical mindset

Education

Bachelor’s degree in business/finance/risk management

CAMS or AML certification preferred

Tools

Microsoft Office

Workforce Management tools

QA tools

Analytics tooling

Job description

Intuit Inc. is seeking a Staff Manager, AML Operations to lead the operational engine behind AML compliance for QuickBooks’ regulated products. You will shape the operating model, maintain queue health, and ensure fast, accurate four-eye reviews while aligning with Compliance and Legal partners.

You will drive staffing plans, coaching, and KPI governance, partnering with Analytics and offshore delivery teams to sustain high performance and audit readiness across the AML queue.