Senior Alarm Services Coordinator: Drive Compliance

Vector Security, Inc.; Gainesville (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

Company paid life and AD&D insurance

Company paid short- and long-term-disb

Voluntary benefit products

401k retirement savings plan

Flexible Spending Account

Paid time off

Employee Assistance Program (EAP)

Job summary

Vector Security is seeking a Senior Alarm Services Coordinator to serve as the designated point of contact for Alarm Service Program customers in Virginia. You will maintain and report on customer records to support permitting and successful jurisdictional filings.

You will also manage billing for admin fees and permit costs, coordinate with local jurisdictions, and participate in internal meetings to drive workflow improvements and ensure timely, accurate service delivery across teams.

Qualifications

• High school diploma or equivalent required.
• Experience in administration, customer service, permits, or billing preferred.
• Ability to research permit requirements and stay compliant with regulations.

Responsibilities

• Process Alarm Permits & Contact Lists and verify permit status with jurisdictions.
• Maintain and update records in SharePoint, D365, and MASterMind.
• Process invoices, admin fees, and permit costs; resolve billing disputes when needed.
• Dispatch activity tracking and summarize dispatch events and resolutions.
• Support customer communication and provide reporting on Alarm Service activities.

Skills

Administrative support

Customer service

Permitting

Billing

Account coordination

Education

High School Diploma or equivalent

Tools

SharePoint

D365

MASterMind

Job description

Vector Security is seeking a Senior Alarm Services Coordinator to serve as the designated point of contact for Alarm Service Program customers in Virginia. You will maintain and report on customer records to support permitting and successful jurisdictional filings.

You will also manage billing for admin fees and permit costs, coordinate with local jurisdictions, and participate in internal meetings to drive workflow improvements and ensure timely, accurate service delivery across teams.