Senior AJO Technical Consultant

iCiDIGITAL, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

Disability

Paid time off

401(k)

Job summary

Blue Acorn iCi is seeking a Senior AJO Technical Consultant to design, implement, and validate orchestrated customer journeys across channels using Adobe Journey Optimizer.

You’ll work with Enterprise Architects and Adobe teams to ensure journeys are scalable, data-driven, and compliant, delivering production-grade configurations inside AJO.

Qualifications

• Platform expertise: AJO, AEP/RTCDP integration, CJA for journey measurement.
• AEM Assets: content metadata dependencies.
• Data & orchestration: event-based triggers, decisioning rules & orchestration logic.
• Identity mappings: ECIDs, CRM IDs, cross-device IDs.
• Consent & governance models for journey logic.

Responsibilities

• Build cross-channel journeys with triggers, events, decision nodes, rules & throttling.
• Implement real-time, event-triggered workflows tied to identity & profile attributes.
• Configure templates, content fragments, offers & personalization elements.
• Validate journey paths, decisioning accuracy & end-to-end orchestration performance.
• Align journeys with RTCDP segments, AEP datasets & event schemas.
• Connect consent rules & business constraints to journey decisioning.
• Configure email, push, SMS, in-app & custom-channel actions.
• Document configuration, runbooks & deployment guides.

Skills

AJO core

AEP/RTCDP integration

CJA for journey measurement

AEM Assets

Event-based triggers

Decisioning rules

Identity mappings

Consent & governance

JSON, APIs, Webhooks

Real-time data activation

Tools

Marketo

Salesforce

Braze

SFMC

Job description

Position Overview

The Senior AJO Technical Consultant is a specialized Adobe Journey Optimizer expert responsible for designing, implementing, and validating orchestrated customer journeys that connect real-time data, decisioning logic, and content activation across channels.

This role sits at the intersection of AEP, RTCDP, identity, event modeling, segmentation, and message orchestration - bringing use cases to life through production-grade journey configuration inside AJO.

You will work closely with Enterprise Architects, AEP/RTCDP consultants, strategists, and Adobe teams to ensure that journeys are scalable, data-driven, compliant, and aligned to business outcomes.

Key Responsibilities

AJO Journey Implementation

• Build and configure cross-channel journeys, including triggers, events, decision nodes, rules, conditions, and throttling logic.
• Implement real-time, event-triggered workflows tied to identity and profile attributes.
• Configure message templates, content fragments, offers, and personalization elements.
• Validate journey paths, decisioning accuracy, and end-to-end orchestration performance.

Data & Decisioning Integration

• Ensure AJO journey logic aligns with RTCDP segments, AEP datasets, and event schemas.
• Validate AEP event datasets (timestamp, identity, eventType, schema mapping) used as AJO triggers.
• Connect consent logic, suppression rules, and business constraints to journey decisioning.
• Utilize AEP Query Service to test journeys, preview events, and validate audience eligibility.

Cross-Channel Activation

• Configure email, push, SMS, in-app, and custom-channel actions.
• Maintain content-to-data alignment via metadata from AEM Assets where applicable.
• Manage channel-level constraints (frequency caps, quiet hours, channel eligibility).

Use Case Realization

• Translate journey strategy and business requirements into technical designs.
• Build operational workflows connecting:
  Events -> Profiles -> Segments -> Journeys -> Messaging -> Reporting.
• Ensure journey activation supports downstream analytics in CJA.

Quality, Governance & Testing

• Conduct QA on journeys: event triggers, identity matches, profile states, eligibility, fallback logic, and message rendering.
• Validate consent and governance rules inside journey logic.
• Identify risks tied to latency, event volume, identity stitching, or profile completeness.
• Document configuration, runbooks, and deployment guides.

Collaboration & Delivery

• Partner with:
  • Enterprise Architects (design + data governance)
  • RTCDP Consultants (segments + identities)
  • AEP Consultants (schemas + datasets)
  • CJA Consultants (measurement + validation)
  • Client marketing/CRM teams
• Provide hands-on support during sprints and UAT cycles.

Required Skills & Experience

Platform Expertise

• AJO (core)
• AEP/RTCDP integration
• CJA for journey measurement
• AEM Assets (content metadata dependencies)

Data Expertise

• Event-based triggers
• Decisioning rules & orchestration logic
• Identity mappings (ECIDs, CRM IDs, cross-device identifiers)
• Consent & governance models

Solution Expertise

• End-to-end experience with journey orchestration, including:
  • Building triggers
  • Configuring actions
  • Setting up rules & constraints
  • Validation & QA
• Exposure to AEP Query Service for event verification and audience testing

Preferred Experience

• Multi-channel messaging systems
• MarTech platforms (Marketo, Salesforce, Braze, SFMC)
• JSON, APIs, Webhooks
• Experience with real-time data activation at enterprise scale

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H-1B, OPT, CPT, TN, O-1, E-3, or J-1 visas).

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We're more than a consultancy - we're a team of innovators helping the world's top brands shape the future of digital.

Here, you won't just contribute to a project—you'll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we're committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you're ready to push boundaries, deliver real value, and help shape the next generation of digital experiences - this is your place.

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we're growing fast - and we're looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution - solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.