Senior AJO/AEP Associate

Apex Systems; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

401K with company match

Employee stock purchase program (ESPP)

Health Savings Account (HSA)

Job summary

Everforth Apex Systems is seeking a Senior AJO/AEP Associate to design and implement personalized customer journeys using Adobe Journey Optimizer and Adobe Experience Platform. Remote work within the United States is supported, collaborating with marketing, analytics, and product teams to deliver measurable outcomes.

The role emphasizes building audience segments, configuring multi‑channel campaigns, and ensuring high‑quality delivery with strong QA and governance practices.

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• 3+ years in marketing operations, lifecycle marketing, or journey management.
• 2+ years hands-on experience with AJO, AEP, Salesforce Marketing Cloud or similar platforms.
• Strong understanding of journey orchestration, audience segmentation, and personalization.

Responsibilities

• Configure, test, deploy, and optimize journeys and campaigns within AJO based on business needs.
• Build, refine, and validate audience segments using real‑time data.
• Partner with marketing, analytics, and data teams to improve targeting and outcomes.
• Perform QA testing across journey components including triggers, rules, and cross‑channel experiences.
• Monitor performance and troubleshoot issues, driving continuous improvement.

Skills

Adobe Journey Optimizer

Adobe Experience Platform

Lifecycle Marketing

Campaign Execution

Cross-Functional Collaboration

Education

Bachelor’s degree in Marketing, Business, Communications, Information Systems

Tools

Adobe Journey Optimizer

Adobe Experience Platform

Job description

Senior AJO/AEP Associate

Location: Remote

Position Overview: The Senior Associate, Adobe Experience Platform (AEP) Journey Builder plays a hands‑on role in translating customer engagement strategies into personalized, real‑time experiences using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role is responsible for designing, configuring, testing, deploying, and optimizing customer journeys that align with business objectives and deliver measurable outcomes. Working closely with marketing, analytics, data, and product teams, the Journey Builder will help drive personalized interactions across multiple channels while ensuring a seamless customer experience. This position can be performed remotely from anywhere within the United States.

Key Responsibilities

• Configure, test, deploy, and optimize customer journeys and campaigns within Adobe Journey Optimizer based on business requirements and personalization strategies.
• Build, refine, and validate audience segments within Adobe Experience Platform using customer attributes, behavioral data, and real‑time signals.
• Partner with lifecycle marketing, data analytics, data science, and channel teams to implement journey logic and improve targeting effectiveness.
• Perform comprehensive quality assurance testing across journey components, including event triggers, decisioning logic, wait steps, personalization rules, and cross‑channel experiences.
• Monitor journey and campaign performance, troubleshoot execution issues, and collaborate with analytics teams to continuously improve results.
• Serve as a subject matter expert for Adobe Journey Optimizer and Adobe Experience Platform capabilities.
• Support best practices, governance standards, documentation, and team enablement efforts related to journey orchestration and personalization.
• Contribute to ongoing platform enhancements and continuous improvement initiatives.

What You’ll Accomplish

• Deliver personalized, data‑driven customer experiences that increase engagement and satisfaction.
• Execute Next Best Action (NBA) strategies across digital and offline channels.
• Ensure accurate, compliant, and high‑quality campaign delivery through strong operational and quality assurance practices.
• Drive innovation and marketing effectiveness through advanced journey orchestration and personalization capabilities.
• Help maximize the value of Adobe Experience Platform investments across the organization.

Required Qualifications

• Bachelor’s degree in Marketing, Business, Communications, Information Systems, or a related field; equivalent professional experience may be considered.
• 3+ years of experience in marketing operations, lifecycle marketing, campaign execution, customer journey management, or a related discipline.
• 2+ years of hands‑on experience working within Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Salesforce Marketing Cloud, or similar customer engagement platforms.
• Strong understanding of customer journey orchestration, audience segmentation, event‑driven marketing, personalization, and decisioning logic.
• Experience configuring and launching multi‑channel campaigns and customer journeys.
• Strong communication and collaboration skills with the ability to work across business and technical teams.
• Ability to thrive in agile, cross‑functional, and fast‑paced environments.

Preferred Qualifications

• Adobe Experience Platform and/or Adobe Journey Optimizer certifications.
• Experience with Adobe Real‑Time Customer Data Platform (RTCDP), XDM schemas, and customer identity management concepts.
• Familiarity with event tagging, customer data collection frameworks, and customer profile management.
• Experience working in highly regulated industries such as healthcare, insurance, or financial services.
• Exposure to APIs, JSON payloads, and event‑based integrations.
• Understanding of responsive email design, accessibility standards, and customer communication best practices.
• Knowledge of Next Best Action (NBA) frameworks and personalization strategies.

Preferred Skills

• Adobe Journey Optimizer (AJO)
• Adobe Experience Platform (AEP)
• Adobe RTCDP
• Customer Journey Mapping
• Audience Segmentation
• Personalization & Decisioning
• Lifecycle Marketing
• Campaign Operations
• Marketing Automation
• Quality Assurance Testing
• Cross‑Functional Collaboration
• Agile Methodology

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program).
• 401K program that allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training program, access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• Full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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