Domain Architect

Apex Systems; San Antonio, Northern (TX, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Employee Stock Purchase Program (ESPP)

401K with company match after 12 meses

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Job summary

Apex Systems is seeking a Domain Architect to define and govern the enterprise customer domain strategy and roadmap. You will partner with business and technology leaders to establish a single, trusted customer view across domains, enabling scalable and secure customer experiences.

Responsibilities include building Customer 360 solutions, customer master data governance, and end-to-end onboarding designs, while mentoring architects on domain standards and best practices.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field.
• 10+ years in enterprise architecture roles with 5+ years focused on CRM and Customer 360.
• Experience leading cross-functional teams and driving domain architecture in large enterprises.

Responsibilities

• Define and govern the enterprise customer domain architecture and target-state roadmap.
• Establish domain principles, standards, and best practices for customer data management.
• Design and oversee Customer 360 solutions providing a unified customer view.
• Lead design, implementation, and governance of customer master data solutions.
• Architect end-to-end customer onboarding across digital and operational channels.
• Design enterprise integration patterns supporting customer systems and platforms.
• Collaborate with business leaders and technology stakeholders.
• Mentor solution architects and engineering teams on customer domain standards.

Skills

Leadership

Stakeholder management

Strategic thinking

Mentorship

Education

Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field

Tools

Informatica MDM

Reltio

Profisee

Semarchy

Salesforce Data Cloud

Microsoft Fabric

SAP MDG

CRM platforms (Salesforce, Dynamics 365, SAP CX, Oracle CX)

Job description

Domain Architect

Location: San Antonio, Texas (Onsite)

Role Overview

The Customer Domain Architect is responsible for defining and governing the enterprise customer domain strategy, architecture, and roadmap across business and technology functions. This role serves as the subject matter expert for customer data, customer onboarding, Customer 360 capabilities, customer master data management (MDM), customer lifecycle management, and customer-centric integrations. The architect partners with business stakeholders, enterprise architects, data leaders, application teams, and integration teams to establish a single, trusted view of the customer while enabling scalable, secure, and efficient customer experiences across the enterprise.

Key Responsibilities

• Define and maintain the enterprise customer domain architecture and target-state roadmap.
• Establish domain principles, standards, and best practices for customer data management and customer-related business capabilities.
• Design and oversee Customer 360 solutions that provide a unified view of customer information across systems and channels.
• Lead the design, implementation, and governance of customer master data solutions.
• Architect end-to-end customer onboarding processes across digital and operational channels.
• Design enterprise integration patterns supporting customer-related systems and platforms.
• Collaborate with business leaders, product owners, data governance teams, and technology stakeholders.
• Mentor solution architects and engineering teams on customer domain standards and best practices.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field.
• Experience: 10+ years of experience in enterprise architecture, solution architecture, data architecture, or domain architecture roles. 5+ years of experience focused on customer data, customer master data management, Customer 360, CRM, or customer lifecycle solutions. Experience working with cross-functional business and technology teams in large enterprise environments.
• Technical Skills: Deep expertise in customer onboarding processes and customer-related business capabilities. Strong understanding of customer data governance, data quality, data stewardship, and MDM frameworks. Experience designing enterprise integration architectures and API-based solutions.

Preferred Qualifications

• Experience with Customer 360, MDM, or customer data platforms such as Informatica MDM, Reltio, Profisee, Semarchy, Salesforce Data Cloud, Microsoft Fabric, SAP MDG, or comparable solutions.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, SAP CX, or Oracle CX.
• Knowledge of cloud platforms including Azure, AWS, or Google Cloud.
• Familiarity with data governance frameworks, metadata management, and data catalog solutions.
• Experience supporting customer analytics, AI, and customer intelligence initiatives.
• TOGAF, CDMP, Azure, or other architecture and data management certifications preferred.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Employment Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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