Senior AI Strategy & Operations Lead

Xero; San Mateo (CA); Hybrid; USD 181,000 - 226,200; Full time

Benefits offered by this job

Annual bonus

Equity (RSU)

Comprehensive benefits

PTO 21 days

Wellbeing leave

Xtra Leave

Volunteer day

Paid holidays

Parental leave

Job summary

Xero's Strategy & Operations team is seeking a Senior Manager to lead the company's internal AI transformation and deliver high-impact strategic programs across the business. You will bridge big-picture thinking with hands-on delivery.

Based in San Mateo with a hybrid in-office/remote model, you will scope opportunities, build business cases, and drive design and implementation across AI initiatives, coordinating with technical and non-technical stakeholders to keep momentum and ensure cohesive

Qualifications

• Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
• You've led complex, multi stakeholder programs end to end, from problem definition through to delivery
• Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations
• You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working
• You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting
• Strong financial and commercial acumen underpins how you build and interrogate business cases
• Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing
• You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability

Responsibilities

• Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
• Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
• Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
• Building business cases and bringing commercial judgement to trade offs and investment decisions

Skills

Strategy consulting

Program management

AI strategy

Stakeholder management

Financial modeling

Cross-functional leadership

Effective communication

Job description

Xero's Strategy & Operations team is seeking a Senior Manager to lead the company's internal AI transformation and deliver high-impact strategic programs across the business. You will bridge big-picture thinking with hands-on delivery.

Based in San Mateo with a hybrid in-office/remote model, you will scope opportunities, build business cases, and drive design and implementation across AI initiatives, coordinating with technical and non-technical stakeholders to keep momentum and ensure cohesive