Senior AI Scientist — Fraud & Customer Care Innovator

Intuit, Inc.; Mountain View (CA); On-site; USD 166,000 - 244,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits package

Job summary

Intuit, Inc. in Mountain View/San Diego region seeks an AI Scientist to lead the development and evaluation of advanced AI features, focusing on anti-fraud/security and customer care.

You will prototype novel applications, build evaluation frameworks, and integrate AI agents into the product development cycle. The role emphasizes cross-functional collaboration with Product, Design, and Engineers, delivering durable AI solutions, analyzing results, and guiding product direction based on data and

Qualifications

• 5+ years of industry experience with AI science.
• Hands-on expertise in ML paradigms (Causal-ML, supervised/unsupervised, Online, Bayesian, Reinforcement, Deep Learning).
• Proficient in NLP techniques, explainable AI, and common ML frameworks.
• Strong communication skills for technical and non-technical audiences.

Responsibilities

• Select appropriate AI approaches, explain trade-offs, and spot common failure modes like hallucination, bias, and drift.
• Curate task-specific datasets, define baseline metrics, and design AI-centric features balancing latency, cost, and quality, including within multi-agent pipelines, building evaluation frameworks for non-deterministic workflows.
• Embed AI agents into your science workflow (experiment orchestration, hyperparameter search, simulation-based validation), helping set team standards for agent-driven tasks.
• Apply data mining, NLP, and ML to real-world problems and datasets.
• Provide accurate estimates for projects, accounting for technical risk and the quality of agent-generated work.
• Eliminate systematic roadblocks through cross-functional influence; maintain quality standards through the full development cycle.
• Take full responsibility for delivering major features or projects; run A/B tests and communicate impact to peers and leaders.
• Use customer feedback, usage, and product data, plus AI agents, to deepen technical analysis and influence product direction.
• Partner with Product and Design to shape priorities based on real customer behavior and business goals.
• Define success at the outset, track adoption and impact, and drive post-launch iteration.
• Share feedback on best practices; help teammates direct AI agents with sharper intent.
• Resolve ambiguities and encode what works into shared, reusable team practices.
• Work with PMs, engineers, and designers to design experiments and MVPs

Skills

AI/ML expertise

Data analysis & experimentation

Strong communication

Education

Bachelor/Master/PhD in Statistics/CS/Applied Math

Tools

Python

Scala/Java

R

SQL/Hive/SparkSQL

Linux

Job description

Intuit, Inc. in Mountain View/San Diego region seeks an AI Scientist to lead the development and evaluation of advanced AI features, focusing on anti-fraud/security and customer care.

You will prototype novel applications, build evaluation frameworks, and integrate AI agents into the product development cycle. The role emphasizes cross-functional collaboration with Product, Design, and Engineers, delivering durable AI solutions, analyzing results, and guiding product direction based on data and