Senior AI-Powered Conversational Contact Center Engineer

Ascensus; Amarillo (TX); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Paid-Time-Off

Job summary

Ascensus is building a team to deliver AI-powered conversational experiences across contact center platforms. You will design, develop, and support voice bots, chatbots, virtual assistants, and agent‑assist solutions using a modern stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, and Azure DevOps.

The role emphasizes rapid development, AI‑driven automation, and continuous delivery, collaborating across cross‑functional teams to improve customer and associate experiences.

Qualifications

• Strong interest in leveraging AI and latest tools to drive innovation.
• Extensive experience using .NET to develop web applications and back‑end services.
• Experience designing, developing, and integrating REST APIs in distributed systems.
• Experience with Docker, Git, CI/CD pipelines, and infrastructure as code.
• Experience with Azure OpenAI, LangChain, Retrieval‑Augmented Generation (RAG), AI agents, prompt engineering.
• Familiarity with NLP/NLU, speech recognition, and text‑to‑speech technologies.
• Experience evaluating AI‑generated responses for accuracy and customer impact.

Responsibilities

• Design, develop, test, and maintain conversational AI experiences (voice/chat/virtual assistants).
• Create and optimize conversational flows, prompts, intents, and knowledge retrieval.
• Analyze transcripts and data to improve AI accuracy and customer satisfaction.
• Develop integrations between NICE CXone and internal systems via APIs and event‑driven architectures.
• Support intelligent routing, self‑service, and automation in the contact center ecosystem.
• Collaborate with business teams to identify AI‑driven automation opportunities.
• Implement prompts, AI agents, and Azure OpenAI in production environments.
• Ensure accuracy, compliance, reliability, and responsible AI usage.

Skills

AI/ML concepts

.NET development

Python

REST APIs

Docker

Azure DevOps

LangChain

Azure OpenAI

NICE CXone

Prompt engineering

Tools

PostgreSQL

Git

Cursor

Azure DevOps

NICE CXone

Job description

Ascensus is building a team to deliver AI-powered conversational experiences across contact center platforms. You will design, develop, and support voice bots, chatbots, virtual assistants, and agent‑assist solutions using a modern stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, and Azure DevOps.

The role emphasizes rapid development, AI‑driven automation, and continuous delivery, collaborating across cross‑functional teams to improve customer and associate experiences.