Senior AI OPS Engineer

JCS Solutions LLC; Albuquerque (NM); On-site; USD 103,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short- and long-term disability

PTO

401k with employer match

Professional development reimbursement

Job summary

JCS Solutions LLC is seeking a Senior AIOps Engineer to design, deploy, and manage AIOps across DoW networks and systems in a secure environment. You will lead integration across Network Engineering, ServiceNow, and SolarWinds teams to deliver automated incident response and reliable mission-critical IT services.

Experience with Splunk Enterprise, ITSI, and MLTK is required, along with TS/SCI clearance. You will work on unclassified and classified enclaves, advancing observability, telemetry,

Qualifications

• Active TS/SCI clearance at time of hire.
• 7+ years with Splunk Enterprise including SPL.
• 3+ years in AIOps workflows with ServiceNow integration.
• Proven ML model experience with Splunk MLTK.
• Strong scripting for automation (Python).
• Experience in DoD/NOC/SOC environments.
• Ability to present designs to leadership boards.

Responsibilities

• Lead the AIOps platform initiative and coordinate across Network Engineering, ServiceNow, and SolarWinds teams.
• Architect closed-loop remediation workflows integrating Splunk ITSI with ServiceNow modules.
• Maintain Splunk AIOps across unclassified and classified enclaves for real-time visibility.
• Integrate telemetry from SolarWinds with server and application logs for holistic health views.
• Develop and deploy ML models with Splunk MLTK to detect anomalies and threats.
• Engineer secure data ingestion pipelines from cross-domain and tactical edge devices.
• Use ITSI to correlate events and reduce noise for mission-critical alerts.
• Collaborate with CSSP to integrate AIOps insights into cyber defense operations.
• Ensure observability tools comply with DoW STIGs and IL5/IL6; maintain architecture docs.

Skills

Security clearance (TS/SCI)

TS/SCI clearance

Citizenship

Splunk expertise

AIOps

ServiceNow integration

Python scripting

Leadership

NOC/SOC experience

Communication

Education

IAT Level II certification

Tools

Splunk Enterprise

ServiceNow

SolarWinds

Splunk ITSI

MLTK

VMware vCenter

Job description

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:

JCS Solutions LLCis seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.

Acting as the technical lead for this initiative, you will orchestrate integrations across existing Network Engineering, ServiceNow, and SolarWinds teams. You will utilize Splunk and the Machine Learning Toolkit (MLTK) to provide descriptive and predictive analytics and establish closed-loop automated incident response, ensuring the high availability of mission-essential infrastructure.

What’s in it for you:

• Join a premier technology firm specializing in innovative solutions.
• Be part of a collaborative, inclusive, and innovative work culture.
• Enjoy tremendous growth potential in a high‑performing team environment.
• A robust benefits package:
  • Health, dental, and vision insurance
  • Life insurance
  • Short-and-long term disability
  • Paid time off (PTO)
  • 401k retirement plan with employer match
  • Annual Professional Development Reimbursement Program
  • And more!

What you will do:

• Cross‑Functional Leadership: Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, ServiceNow, and SolarWinds administration teams to establish unified telemetry pipelines.
• ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with ServiceNow Event Management and Incident Management modules.
• Mission‑Critical Observability: Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real‑time situational awareness.
• Infrastructure Telemetry Integration: Normalize and correlate network performance and fault data from SolarWinds with server and application logs to provide a holistic view of enterprise health.
• Advanced ML Development: Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.
• Secure Data Integration: Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.
• Incident Reduction: Utilize IT Service Intelligence (ITSI) to correlate multi‑source events, reducing noise and prioritizing high‑impact mission alerts.
• Cyber Defense Support: Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).
• Compliance & Documentation: Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceability.
• Mission Alignment: Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

What you will bring:

• Security Clearance: Active Top Secret / Sensitive Compartmented Information (TS/SCI) required at time of hire.
• Certification: Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) required.
• Citizenship: United States Citizenship is required.
• Platform Experience: 7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).
• AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (ServiceNow) for automated root cause analysis and remediation.
• Machine Learning: Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.
• Scripting & Automation: Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python).
• Leadership: Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teams.
• Operational Experience: Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission‑critical systems and networks.
• Communication: Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvals.

How you will wow us:

• Enterprise Aggregation: Experience aggregating and correlating telemetry from diverse tools, specifically SolarWinds, ServiceNow, and VMware vCenter.
• Expert Certification: Splunk Enterprise Certified Architect or Splunk ITSI Certified Admin.
• Cloud Observability: Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi‑cloud environments (Azure/AWS).
• RMF/ATO Knowledge: Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloads.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high‑quality services in defense, national security, and civilian sectors. JCS offers enterprise‑wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!
• Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $103,000.00 - $155,000.00.

Commitment to non‑discrimination: All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

NOTICE:

Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team willonlycome from @JCSSolutions.com. We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.