Senior AI Operations Lead - Hybrid Copilot & IT Reliability

Oliver James Group; Alpharetta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Oliver James Group is seeking a Senior AI Operations Lead to oversee Microsoft 365 Copilot support in a hybrid enterprise environment in Alpharetta, GA or Halifax, NS. You will coordinate security, identity, governance, and SharePoint teams, lead incident response and root-cause analysis, and drive platform updates, documentation, and ITSM processes.

Ideal candidates have 2+ years supporting Microsoft 365, strong SharePoint Online, OneDrive, Exchange Online experience, and familiarity with

Qualifications

• 2+ years supporting Microsoft 365 environments, including Copilot or enterprise AI platforms.
• Strong knowledge of SharePoint Online, OneDrive and Microsoft 365 integrations.
• Experience with permissions, identity, data access and platform configurations.
• Familiarity with security governance and ITSM processes.

Responsibilities

• Provide advanced technical support for Microsoft 365 Copilot and resolve complex incidents.
• Collaborate with Security, Identity, Compliance and SharePoint teams for secure access and governance.
• Investigate recurring issues, perform root-cause analysis and implement long-term fixes.
• Support Copilot administration, user access management and platform updates.
• Monitor platform performance and troubleshoot integrations across Microsoft 365 services.
• Create technical documentation and provide escalation support to IT teams.

Skills

Microsoft 365 Copilot

SharePoint Online

OneDrive

Exchange Online

ITSM & incident mgmt

Root-cause analysis

Tools

ServiceNow

Security governance tools

Job description

Oliver James Group is seeking a Senior AI Operations Lead to oversee Microsoft 365 Copilot support in a hybrid enterprise environment in Alpharetta, GA or Halifax, NS. You will coordinate security, identity, governance, and SharePoint teams, lead incident response and root-cause analysis, and drive platform updates, documentation, and ITSM processes.

Ideal candidates have 2+ years supporting Microsoft 365, strong SharePoint Online, OneDrive, Exchange Online experience, and familiarity with