Senior AI/ML Engineer — LLMs, Agents & Edge AI

020 Cisco Systems, Inc.; San Jose (CA); On-site; USD 203,000 - 259,000; Full time

Job summary

Cisco Systems, Inc. CX AI Incubation team seeks engineers to design and develop AI-driven solutions transforming customer engagement and operations. You will work on delivery intelligence, edge AI, and automation, contributing to scalable AI models and agents.

The role requires strong expertise in AI/ML, Python/Java/C++, and ML frameworks, with a focus on practical, impactful applications in a fast-paced environment.

Qualifications

• Bachelor’s degree in computer science, Machine Learning, Mathematics, Statistics, or related field with 6+ years of software engineering experience, or Master’s degree with 3+ years of experience.
• Experience in Python, Java or C++, with experience in model development, training, and deployment.
• Experience building enterprise grade AI Agents and Agentic workflows.
• Experience with TensorFlow, PyTorch, Scikit-Learn and data manipulation tools essential for the AI lifecycle.
• Experience developing Large Language Models (LLMs), NLP, or Generative AI techniques.
• Experience working in cross-functional teams, delivering results in fast-paced environments, and effectively communicating technical concepts.

Responsibilities

• Contribute to the design and development of AI–ML based services collaborating with product management and engineering teams to deliver impactful, scalable AI solutions.
• Analyze data, develop, validate, and deploy machine learning models that drive measurable improvements in operational efficiency and automation.
• Build and fine-tune model architectures for natural language and perception-based tasks, applying best practices in model optimization and evaluation.
• Work with transformer architectures, distillation, and reinforcement learning to improve model performance, scalability, and reliability.
• Support training and fine-tuning of Large and Small Language Models for domain- and task-specific applications.
• Collaborate on development and deployment of AI agents and applications, ensuring responsible, safe, and explainable AI behavior.
• Stay current with emerging AI technologies to continuously improve solution quality and technical capability.
• Contribute to best practices in model development and deployment.

Skills

Python

Java

C++

LLMs

NLP

Cross-functional teams

Effective communication

Education

Bachelor’s degree in Computer Science, ML, Math, Statistics, or related field

Master’s degree in related field (3+ years experience)

Experience in enterprise-grade AI Agents

Tools

TensorFlow

PyTorch

Scikit-Learn

Job description

Cisco Systems, Inc. CX AI Incubation team seeks engineers to design and develop AI-driven solutions transforming customer engagement and operations. You will work on delivery intelligence, edge AI, and automation, contributing to scalable AI models and agents.

The role requires strong expertise in AI/ML, Python/Java/C++, and ML frameworks, with a focus on practical, impactful applications in a fast-paced environment.