Senior AI/ML Architect & Engineer

Pipedrive; United States; Remote; USD 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Remote-friendly policy

Job summary

Pipedrive is seeking a Principal AI/ML Scientist & Engineer to lead a team of applied scientists and engineers, turning research into production-ready AI and ML solutions that deliver real business value.

You will own the AI/ML strategy, drive LLMOps, and design autonomous workflows that scale safely. This role partners with AI Platform to enable experimentation and deployment across our AI-native CRM from Portugal.

Qualifications

• 8+ years of applied science or engineering experience with a broad, practical understanding of the full ML and AI lifecycle in high-scale production environments.
• Proven ability to lead and scale a technical team, with experience mentoring senior talent and raising the technical bar of an organization.
• Deep expertise in modern AI engineering concepts and tech stacks, with hands-on experience in agentic system orchestration (e.g., LangGraph), RAG architectures, and vector databases.
• You are a deep scientist by training but a builder by choice; you prioritize shipping working, iterative solutions that solve real customer problems over chasing theoretical perfection.
• Proven track record of delivering customer and business value through simple and complex AI/ML-based solutions at scale.
• Broad exposure to ML, Deep Learning, and AI; you understand the practical trade-offs between different models and agentic frameworks.
• Excellent product sense and business awareness, with the ability to translate technical and scientific choices into tangible improvements for our users.
• Ability to lead through influence and technical authority, partnering with platform teams to influence strategy and raise the collective technical bar.
• Solid understanding of cloud infrastructure (AWS/GCP), distributed systems, container orchestration, data engineering (batch pipeline, feature store, Kafka)

Responsibilities

• Lead and mentor a team of Applied Scientists and AI/ML Engineers, fostering a culture of technical excellence and scientific rigor
• Lead the technical strategy for AI/ML-based solutions focused on extracting actionable value and insights from both structured CRM data and unstructured content
• Build the intelligence within our AI-native CRM, including the design of autonomous agentic workflows and real-time reasoning engines that execute business actions safely at scale
• Partner closely with the AI Platform team to drive the overarching strategy for large language model operations (LLMOps), ensuring infrastructure supports efficient experimentation and robust deployment
• Apply deep scientific intuition to the design of AI systems, ensuring that models and data-intensive solutions are optimized for customer centricity and real-world performance
• Act as a technical authority and multiplier across the AI/ML and data ecosystem, shaping the AI engineering roadmap and setting the bar for how we leverage the modern AI stack
• Lead as a high-impact individual contributor on our most critical systems, balancing a deep love for building with the ability to delegate effectively and grow the team’s technical capabilities

Skills

Applied science

Team leadership

AI engineering concepts

LangGraph

RAG architectures

Vector databases

Cloud infra

Distributed systems

Container orchestration

Kafka

Tools

LangGraph

Vector databases

Kafka

Docker/Kubernetes

Job description

Pipedrive is seeking a Principal AI/ML Scientist & Engineer to lead a team of applied scientists and engineers, turning research into production-ready AI and ML solutions that deliver real business value.

You will own the AI/ML strategy, drive LLMOps, and design autonomous workflows that scale safely. This role partners with AI Platform to enable experimentation and deployment across our AI-native CRM from Portugal.