Senior AI Health Customer Success Lead

Parakeet Health, Inc.

San Francisco (CA)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary equity and 401(k)

Medical, dental, and vision

Unlimited PTO

Free dinner and weekly team lunch

$600 Fitness stipend

Gourmet snacks

In-office SF downtown (New Montgomery/

Job summary

Parakeet Health, Inc. is hiring for a Customer Experience role in San Francisco. You will own post-sale relationships for specialty healthcare practices, leading onboarding, training, and ongoing success.

You will translate client feedback into product insights and drive adoption across locations and departments, all while maintaining a proactive, results-driven mindset. You’ll work with AI tools to streamline workflows, configure the platform to fit each client’s scheduling and EHR needs, and

Qualifications

3 to 7 years of experience in customer success, account management, or consulting—ideally in health tech or SaaS.
Experience in health tech or SaaS and working with EHR integrations is preferred.
Strong ability to build relationships and translate product value for diverse stakeholders.

Responsibilities

Own client relationships end-to-end: from sales handoff through implementation and ongoing success.
Drive onboarding and adoption through kickoff calls and training sessions.
Provide white-glove support and act as a thought leader for best practices.