Senior AI Engineer - Customer-Facing AI Agents

Farmer's Business Network

United States

Remote

USD 220,000 - 245,000

Full time

14 days+

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Benefits offered by this job

Equity compensation

Bonus plans

Remote work eligibility

Paid holidays and floating holiday

Health benefits

Job summary

Farmer's Business Network is seeking an experienced software engineer to own and evolve its customer-facing agents. You will design, build, evaluate, and operate AI agents for customer support, lending, and sales, ensuring fast, accurate responses and scalable handling of off-hours.

The role emphasizes safe, governed automation and collaboration with business owners. Responsibilities include advancing agent architecture, integrating with CRM/ERP, and monitoring performance across what is a major

Qualifications

Bachelor's degree in computer science or related field; 8+ years software engineering, or 12+ years related experience.
Shipped LLM-based agents or assistants to real users in production with tool use and multi-step workflows.
Built eval suites with offline/online monitoring and regression checks.
Strong backend engineering in Python or TypeScript: APIs, queues, data pipelines, cloud (AWS).
Integrated with CRM/ERP/telephony/messaging with attention to auth, permissions and audits.
Clear safety judgment on when agents should act, draft, or hand off to humans.
Collaborates with non-technical business owners to scope agent problems.

Responsibilities

Own the customer-facing agent portfolio end-to-end: design, build, evals, launch and run.
Develop CX agents for customer support (40%), lending agents (25%), sales/order agents (20%), and evals/ops (15%).
Work in nCino on Salesforce for loan operations and controls.
Set guardrails, monitoring, and incident response for agents.
Mentor engineers and align with business stakeholders.