Senior AI Engineer

TeamViewer; Austin (CO); On-site; USD 190,000 - 300,000; Full time

Benefits offered by this job

Comprehensive Health insurance package

100% employer-paid medical coverage

401(k) with employer matching

Paid holidays & flexible PTO

Parental leave

Job summary

TeamViewer, a leading Digital Workplace platform, seeks an experienced AI/Agentic engineer in Austin, TX. You will build and operate agentic capabilities, focusing on retrieval, tool usage, memory, and multi-step task execution, delivering secure, scalable AI-enabled features.

You will define quality criteria, create evaluation datasets, optimize prompts and contexts, and collaborate with product, security, and platform teams to ship reliable software.

Qualifications

• 8+ years of industry experience with Python and production systems.
• Hands-on experience building model-based agentic systems in production.
• Ability to define quality criteria and evaluation frameworks.
• Data-driven approach to prompt and context engineering.
• Understanding of AI model landscape and trade-offs in cost/latency.
• Knowledge of tool protocols and security implications.
• Experience with AI coding agents and accountable practices.
• Awareness of AI failure modes and mitigation strategies.

Responsibilities

• Build agentic capabilities for TeamViewer Tia and Agentic Ecosystem.
• Define evaluation discipline and datasets to guide releases.
• Engineer model context via retrieval, ranking, and prompt assembly.
• Improve quality through prompts, tool design, and orchestration patterns.
• Manage production latency, cost, and fallback behavior.
• Collaborate with product management, security, and platform teams.
• Apply fine-tuning or specialized models where supported.
• Maintain team context, tooling, and delivery patterns.

Skills

Python

Production systems

Agentic AI

Retrieval & orchestration

Prompt engineering

Security & reliability

Stakeholder communication

Cross-functional collaboration

Tools

MCP protocol

Agentic development env

Tool integration

Structured outputs

Job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Build agentic capabilities for TeamViewer Tia and the Agentic Ecosystem, including orchestration, tool use, retrieval, memory, and multi-step task execution.
• Own evaluation discipline by defining quality criteria, building datasets and harnesses, and using evaluation results to guide release decisions.
• Engineer model context through retrieval strategy, chunking, ranking, caching, compaction, and prompt assembly.
• Improve quality through systematic iteration on prompts, tool design, model selection, and orchestration patterns.
• Take AI capabilities to production and manage latency, cost, rate limits, fallback behavior, and quality drift.
• Partner with product management, security, and platform teams to deliver secure, reliable AI-enabled features.
• Apply fine-tuning or smaller specialized models where evaluation evidence supports it.
• Work agent-first in your own engineering and help keep team context, tooling, and delivery patterns in strong shape.

Requirements

• 8+ years of industry experience with strong Python expertise, solid software engineering fundamentals, and a proven track record of delivering production systems.
• Hands‑on experience building model-based and agentic systems in production environments, including tool calling, structured outputs, retrieval, orchestration, and multi‑agent architectures.
• Proven ability to evaluate AI systems responsibly by defining quality criteria, building evaluation frameworks, interpreting results, and identifying real‑world failure modes that evaluations may not capture.
• A data‑driven approach to prompt and context engineering, using retrieval strategies, instructions, tooling, and model context to deliver measurable improvements.
• Strong understanding of the current AI model landscape and the ability to make pragmatic decisions across providers, architectures, cost, latency, reliability, and quality requirements.
• Working knowledge of MCP or comparable tool protocols, agentic development environments, and the security implications of providing models with access to tools and enterprise systems.
• Regular use of AI coding agents, combined with critical review practices and accountability for the correctness, security, and maintainability of delivered software.
• Deep understanding of common AI failure modes, including hallucinations, context degradation, prompt injection, non‑determinism, and silent regressions, along with effective mitigation strategies.
• Strong communication skills, the ability to engage effectively with both technical and non‑technical stakeholders, and a collaborative mindset for working across EMEA teams while helping shape high‑quality agentic engineering practices.

What We Offer

• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer‑paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short‑Term & Long‑Term Disability, 100% employer‑paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Work location for this position is Austin, TX.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.