Senior AI-Driven DevOps & Security Engineer for SaaS

JustRelate; Germany (OH); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

30 days of vacation

Flexible work setup

Continuous learning opportunities

Language classes during working hours

Regular team activities

Job summary

A software vendor is seeking a support specialist to develop and maintain an AI-first support system while managing 2nd-level support requests. The role requires IT-related training and skills in databases, AI-driven platforms, and SaaS security protocols. You will also support internal IT security procedures and ensure a seamless connection with other teams. The position offers flexible working conditions, including a home office policy and continuous learning opportunities.

Qualifications

• IT-related training (IT specialist) or similar.
• Knowledge in databases such as MySQL/MariaDB, Postgres.
• Experience with AI-driven support platforms for technical troubleshooting.

Responsibilities

• Develop and maintain an AI-first support system.
• Manage 2nd-level support requests and analyze technical issues.
• Support and develop internal IT security procedures.

Skills

Knowledge in databases such as MySQL/MariaDB, Postgres

Experience with AI-driven support platforms

Understanding of SaaS-specific security protocols

Experience with HTML and CSS

Education

IT-related training or equivalent

Job description

A software vendor is seeking a support specialist to develop and maintain an AI-first support system while managing 2nd-level support requests. The role requires IT-related training and skills in databases, AI-driven platforms, and SaaS security protocols. You will also support internal IT security procedures and ensure a seamless connection with other teams. The position offers flexible working conditions, including a home office policy and continuous learning opportunities.