Senior AI Deployment Engineer for Enterprise Marketing

Optimizely; Nashua (NH); On-site; USD 120,000 - 170,000; Full time

Job summary

Optimizely in Nashua, NH, seeks a customer-focused Senior Forward Deployed Engineer to bridge AI products and enterprise customers. You will design, build, and deploy AI-driven solutions that integrate with Optimizely platforms, enabling clients to harness AI capabilities safely and effectively.

You will lead deployments, create custom tools, troubleshoot, train customer teams, and collaborate with Product, Engineering, and Customer Success to ensure successful adoption of Opal and related AI

Qualifications

• 3+ years in a customer-facing technical role with focus on software deployment and integration.
• RAG concepts familiarity; building tools for RAG workflows.
• Good understanding of prompting principles and best practices for AI model output.
• Proficiency in interacting with external systems via public APIs, including CRUD operations.
• Experience in analyzing business requirements and translating them into technical solutions.
• Strong analytical and problem-solving skills for diagnosing and resolving complex issues.
• Strong verbal and written communication to articulate technical concepts to diverse audiences.
• Customer-centric mindset with ability to build rapport and contribute to customer success.
• Ability to quickly adapt to new technologies, product updates, and customer environments.

Responsibilities

• Customer Consultation & Solution Design: Collaborate with customers to understand AI use cases, data needs, and integrations, translating objectives into technical plans leveraging Optimizely AI (Opal).
• Lead Technical Deployments: Participate in the configuration and deployment of Optimizely AI (Opal), interfacing with customer stacks via public APIs.
• Develop Custom Tools & Integrations: Design and build connectors for AI workflows, including Retrieval Augmented Generation (RAG).
• Technical Troubleshooting & Optimization: Diagnose issues and optimize performance of deployed AI solutions.
• Technical Training & Enablement: Deliver workshops and knowledge transfer for customer teams to use Optimizely AI (Opal).
• Cross-Functional Collaboration: Work with Product, Engineering, and Customer Success to align on feedback and delivery.
• Best Practices & Advocacy: Apply AI deployment best practices aligned with customer needs and product capabilities.

Skills

RAG workflows

Prompting

API integration

Business analysis

Problem solving

Communication

Customer focus

Adaptability

Education

Bachelor's or Master's in CS/Engineering

Job description

Optimizely in Nashua, NH, seeks a customer-focused Senior Forward Deployed Engineer to bridge AI products and enterprise customers. You will design, build, and deploy AI-driven solutions that integrate with Optimizely platforms, enabling clients to harness AI capabilities safely and effectively.

You will lead deployments, create custom tools, troubleshoot, train customer teams, and collaborate with Product, Engineering, and Customer Success to ensure successful adoption of Opal and related AI