Senior AI Customer Data Platform Engineer

Programmers.io; Irving (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Programmers.io in Irving, TX is seeking a Senior AI CDP Engineer to design and implement AI-powered customer data platforms and personalized experiences. You will work across CDP data, LLMs, RAG, and AI agents to deliver banking/financial services use cases.

The role focuses on building AI-driven customer engagement with data governance and responsible AI practices, while integrating with enterprise systems and marketing platforms.

Qualifications

• 8+ years of software/data/AI solution development experience.
• 2+ years of hands-on Generative AI/LLM work.
• Experience implementing CDP or Customer 360 solutions.
• Hands-on experience integrating customer data with AI/ML models.
• Produced at least one production-grade AI or RAG application.

Responsibilities

• Design and implement AI-powered solutions using CDP and Generative AI.
• Build customer intelligence, personalization, and customer 360 solutions.
• Develop AI chatbots, virtual assistants, and customer service automation platforms.
• Integrate LLMs with customer data, CRM systems, marketing platforms, and enterprise apps.
• Build RAG applications leveraging knowledge repositories and data.
• Develop APIs and AI services using Python.
• Implement data ingestion, identity resolution, customer segmentation, and activation use cases.
• Optimize prompts, model performance, and AI response quality.
• Collaborate with business, product, data, and architecture teams to deliver AI-driven outcomes.
• Ensure compliance with data privacy, governance, and Responsible AI standards.

Skills

AI CDP

CDP

Customer Identity Resolution

Generative AI

Prompt Engineering

AI Agents

Data Integration

Customer Data Modeling

SQL

REST APIs

Data Governance

Python

FastAPI / Flask

Microservices

Git / GitHub

Docker

CI/CD

Job description

Role: Senior AI Customer Data Platform Engineer

Location: Irving, TX / Jacksonville, FL/ Tampa, FL / New York City, NY

Job Summary

We are seeking a Senior AI Customer Data Platform (CDP) Engineer with strong expertise in Customer Data Platforms, Generative AI, and Data-Driven Personalization. The ideal candidate will design and build AI-powered customer engagement solutions leveraging customer 360 data, LLMs, RAG, AI Agents, and enterprise data platforms to support banking and financial services use cases.

Key Responsibilities

• Design and implement AI-powered solutions using Customer Data Platforms (CDP) and Generative AI.
• Build customer intelligence, personalization, and customer 360 solutions.
• Develop AI chatbots, virtual assistants, and customer service automation platforms.
• Integrate LLMs with customer data, CRM systems, marketing platforms, and enterprise applications.
• Build RAG applications leveraging customer knowledge repositories and structured/unstructured data.
• Develop APIs and AI services using Python.
• Implement data ingestion, identity resolution, customer segmentation, and activation use cases.
• Optimize prompts, model performance, and AI response quality.
• Collaborate with business, product, data, and architecture teams to deliver AI-driven outcomes.
• Ensure compliance with data privacy, governance, and Responsible AI standards.

Core Skills (Must Have)

• AI Customer Data Platform
• Customer Data Platforms (CDP)
• Customer Identity Resolution
• Generative AI
• Prompt Engineering
• AI Agents / Agentic AI
• Data & Integration
• Customer Data Modeling
• SQL
• REST APIs
• Data Governance
• Development
• Python (Mandatory)
• FastAPI / Flask
• Microservices
• Git / GitHub
• Docker
• CI/CD

Preferred Skills

• Experience with customer onboarding, servicing, fraud, marketing, or personalization platforms.
• Knowledge of MLOps and AI Governance.
• Experience integrating AI with Salesforce Data Cloud, Adobe Experience Platform, Tealium, Segment, or similar CDP platforms.
• Exposure to GitHub Copilot and AI-assisted development.

Nice-to-Have

• LangGraph
• Semantic Kernel
• Knowledge Graphs

Experience Expectations

• 8+ years of software engineering, data engineering, or AI solution development experience.
• 2+ years of hands-on experience with Generative AI and LLM applications.
• Experience implementing Customer 360 or CDP solutions.
• Hands-on experience integrating customer data with AI/ML models.
• Experience building at least one production-grade AI or RAG application.
• Strong understanding of customer data privacy, security, and regulatory requirements.