Senior AI Builder

Artera; Seattle (WA); On-site; USD 162,000 - 220,000; Full time

Benefits offered by this job

Full health benefits

401(k)

Company equity

Disability coverage

Family planning / parental leave

Job summary

Artera is hiring a Senior AI Builder to develop agentic systems that enhance patient experiences across scheduling, referrals, and billing. You will own initiatives from discovery through production, onboarding customers, and shipping AI enhancements that scale across provider workflows.

You will bring 5+ years in software, ML, product management, or related fields, and apply product and project discipline to design architectures, drive customer outcomes, and mentor teammates.

Qualifications

• 5+ years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience.
• Owning technical decisions across a portfolio of customers, beyond a single solution at a time and designing the architecture behind a solution before writing code.
• Track record of shipping end-to-end solutions that ran reliably in production, including subsequent enhancements.
• Demonstrates curiosity of a product manager and the discipline of a project manager: asks why before how, scopes work, communicates status, and lands the work.
• Considers business needs and industry trends in technical tradeoffs; learns from what doesn’t work and adapts.
• Demonstrated ability to raise the engineering bar: review others’ work, mentor colleagues, and improve testing and evaluation practices.

Responsibilities

• Design, build and ship agentic features that handle real patient conversations end to end, from problem framing through production operation.
• Identify customer pain and create a roadmap for solving their problems.
• Own the evaluation story for what you build: define success, build tests, and measure helpfulness and safety.
• Build novel solutions for named customers; translate operational reality into technical solutions and code with internal agentic systems.
• Contribute to reusable foundations — shared agent patterns, evaluation tooling and internal libraries — for faster, safer workflows.
• Operate what you build: participate in on-call, investigate incidents, and resolve recurring failure classes.
• Mentor teammates, raise engineering standards, and push for improved testing and evaluation practices.
• Lead with initiative and stay with problems through to resolution.
• AI-native approach across dimensions with emphasis on end-to-end ownership.
• Develop domain expertise and foster senior relationships with healthcare executives.

Job description

About Artera

Make healthcare #1 in customer service.

What We Deliver

Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post‑visit care, and more.

Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award‑winning culture

Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full‑time, long‑term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

Senior AI Builder

Artera is hiring a Senior AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers — scheduling, referral coordination, medication refills, billing, payment estimation and more.

You’ll be a fully contributing builder inside a customer‑facing squad bringing AI‑native fluency in delivering end‑to‑end on your customers’ needs — owning initiatives from customer discovery through production operation, onboarding new customers onto what you build, and shipping enhancements that keep pace with the technical possibilities for a named subset of our provider customers. Your creativity should be boundless, your desire to deliver world‑class solutions unmatched, and your initiative and accountability to those outcomes as a new bar for our customers they themselves aspire to.

At this level, you’ll own customer outcomes independently , bringing the curiosity of a product manager, the discipline of a project manager, and the agentic fluency of an engineer to your work. You’ll develop real subject‑matter expertise and long term relationships with senior healthcare executives, and internally teach and support newer builders and experiment and advocate for novel agentic techniques that make every Artera customer even more successful.

Responsibilities

Ownership: Design, build and ship agentic features that handle real patient conversations end to end, from problem framing through production operation.

Strategy: Identify customer pain and create a roadmap for solving their problems.

Program Management: Own the evaluation story for what you build: define what good looks like, build the harnesses and test cases yourself, and measure helpfulness and safety rather than asserting them.

Agentic Development: Build novel solutions for named customers; translate their operational reality into technical solutions that you yourself architect and code with our internal agentic systems.

Continuous Improvement: Contribute to our reusable foundations — shared agent patterns, evaluation tooling and internal libraries — so each new workflow is faster and safer to build than the last. Move quickly on reversible decisions, and elevate with a proposed course of action when they are not.

AI‑native: your work across all dimensions will be inherently reliant on AI‑native tools primarily using the CLI; which means you will own a greater breadth and volume of responsibility than a typical technologist.

Domain Expertise: Operate what you build: participate in on‑call for your surfaces, investigate incidents to root cause, and eliminate recurring classes of failure rather than individual instances.

Mentorship: Raise the engineering bar around you: review others' work, mentor less experienced builders, and improve the team's testing and evaluation practices.

Leadership: Pick up problems in or next to your scope without waiting for permission, and stay with them through to resolution.

Requirements

5+ years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output.

Owning technical decisions across a portfolio of customers, beyond a single solution at a time & designing the architecture behind a solution before writing code.

Track record of shipping solutions end-to-end that ran reliably in production, including the enhancements that followed.

Answer shows curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and lands the work.

Factoring business needs, operating costs, and industry trends into technical tradeoff decisions; learning as much from what doesn’t work as what does, and changing the approach because of it.

Demonstrated ability to raise the engineering bar around you: review others' work, mentor less experienced builders, and improve the team's testing and evaluation practices.

Bonus

Prior experience in healthcare technology, digital health, or patient‑facing products.

Hands‑on experience building production agentic systems, RAG pipelines, or MCP‑based tool integrations.

Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.

Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations.

Experience writing evals and quality benchmarks for LLM‑driven systems.

$162,000 - $220,000 a year

Cash compensation for this role will depend on location and experience level. There is also equity and a variety of benefits that are offered.

This role supports a federal‑facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

OUR APPROACH TO WORK LOCATION

At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in‑person community from day one.

That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:

• Santa Barbara, CA (Our HQ)
• Seattle, WA
• Kansas City, KS/MO

Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in‑person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.

WORKING AT ARTERA

Company benefits

• Full health benefits (medical, dental, and vision)
• flexible spending accounts
• company paid life insurance
• company paid short‑term & long‑term disability
• company equity
• voluntary benefits
• 401(k)
• and more!

Career development

• Manager development resources
• employee development funds

Generous time off

• Company holidays
• Winter & Summer break
• flexible time off

Employee Resource Groups (ERGs)

We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.

• Affirmative Action Plan: To review our company’s Affir­mate Action Notice, please click here to view our Affir­mate Action Notice.
• Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.