Senior AI & Automation Operations Lead

Freeman Company; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

The Freeman Company in Orlando, FL is seeking a Sr. Operations Enablement & Solutions Analyst to lead AI, automation, and knowledge management initiatives within AV Production. You will analyze business needs, design and deploy solutions, and drive measurable improvements.

You will partner with Operations, Stakeholders, and Tech Services to establish standards, govern data, and ensure responsible AI use, while advancing efficiency and employee experience.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3–5 years of progressive experience in business technology, automation, AI solutions, operations enablement, process transformation, knowledge management, or related disciplines preferred.
• Experience leading enterprise or cross-functional technology initiatives preferred.
• Experience working with AI, automation, workflow, knowledge management, or related enterprise platforms required.

Responsibilities

• Lead the identification, prioritization, and development of AI, automation, and knowledge management opportunities across AV Production.
• Serve as the primary subject matter expert for AI-enabled business process transformation initiatives and AI adoption strategies across AV Production.
• Analyze operational processes, performance metrics, and KPIs to identify inefficiencies, uncover improvement opportunities, and recommend data-driven solutions that enhance productivity, service quality, and business outcomes.
• Architect, configure, test, deploy, and optimize AI agents, automation workflows, and business solutions utilizing approved enterprise platforms, business applications, and data sources.
• Partner with Operations leaders, business stakeholders, and Tech Services to translate business objectives into scalable AI, automation, and knowledge management solutions.
• Establish solution design standards, implementation methodologies, governance frameworks, and technical best practices supporting AI, automation, and knowledge management solutions.
• Evaluate architectural alternatives and provide recommendations to leadership regarding scalability, security, governance, operational readiness, and business impact.
• Define and maintain standards for responsible AI usage, risk mitigation, compliance, security controls, data governance, and enterprise solution governance.
• Review and approve AI and automation solutions for operational readiness, governance compliance, and alignment with established standards and best practices.
• Develop prototypes, pilots, and production-ready solutions that improve productivity, streamline workflows, enhance employee experiences, and drive operational efficiency.
• Lead testing, validation, and user acceptance activities to ensure solutions meet business, operational, technical, and compliance requirements.
• Organize, optimize, and govern knowledge sources, content standards, metadata structures, and taxonomy frameworks that support AI-powered solutions and enterprise search capabilities.
• Partner with subject matter experts to establish, validate, and maintain business-critical knowledge assets and information repositories.
• Configure and optimize solutions within approved enterprise platforms including Copilot Studio, SharePoint, Airtable, Workfront, Claude, and related business applications.
• Consult with senior leaders and stakeholders regarding AI adoption opportunities, business process redesign initiatives, automation strategies, and emerging technology capabilities.
• Lead initiatives that drive measurable improvements in efficiency, productivity, service quality, employee experience, and cost optimization.
• Measure, communicate, and report business value, operational improvements, productivity gains, and return on investment resulting from AI and automation initiatives.
• Monitor solution adoption, performance metrics, and user feedback to identify opportunities for optimization, expansion, and increased business value.
• Influence business process redesign efforts that extend beyond individual solution implementation to support broader organizational improvement and operational effectiveness.
• Research, evaluate, and pilot emerging AI and automation technologies and provide strategic recommendations supporting future business innovation.
• Mentor, educate, and support leaders, stakeholders, and end users in the effective adoption and utilization of AI-enabled tools and solutions.
• Maintain solution documentation, architecture standards, governance artifacts, implementation records, and related support materials.

Skills

AI adoption

Automation

Knowledge management

Business analysis

Education

Bachelor's Degree or equivalent

Tools

Copilot Studio

SharePoint

Airtable

Workfront

Claude

Job description

The Freeman Company in Orlando, FL is seeking a Sr. Operations Enablement & Solutions Analyst to lead AI, automation, and knowledge management initiatives within AV Production. You will analyze business needs, design and deploy solutions, and drive measurable improvements.

You will partner with Operations, Stakeholders, and Tech Services to establish standards, govern data, and ensure responsible AI use, while advancing efficiency and employee experience.