Senior AI Architect (US)

PointClickCare; United States; Remote; USD 183,000 - 229,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Continuous Development Support

Employee Assistance Program

Job summary

PointClickCare is seeking a Senior AI Architect to own the architecture of our AI Platform, enabling engineers to build AI agents and MCP servers on a common foundation. You will define patterns, standards, and guardrails, partnering with product to translate roadmaps into scalable architectural designs.

This role drives platform maturity, security, and governance across AI initiatives. You will mentor the AI Engineering team, guide architectural reviews, and codify reusable patterns to

Qualifications

• 12+ years of software engineering and platform architecture with deep cloud expertise.
• 5+ years focused on AI/ML infrastructure and GenAI at scale.
• Strong ability to produce architecture documents and decision records.

Responsibilities

• Design and evolve the architecture of PointClickCare’s AI Platform — the agentic runtime, MCP integration layer, model gateway, and evaluation services.
• Guide the AI Engineering team through architectural decisions and mentorship.
• Partner with product to translate roadmaps into architectural requirements and documents.
• Enable engineers to build AI agents and solutions on the platform via reference architectures and templates.
• Establish platform standards for security, responsible AI, evaluation and observability.

Skills

Azure

GenAI infrastructure

Multi-agent orchestration

LLMOps

Architectural design

Communication with product teams

Tools

Azure AI stack

Databricks lakehouse

AKS

APIM

Unity Catalog

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human‑first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision‑making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Team Summary

The AI Engineering team builds and operates AI Platform — the common foundation every engineering team uses to ship AI capabilities. The team delivers the shared infrastructure, reference patterns, and guardrails that let software engineers across the company build AI agents, MCP servers, and GenAI solutions without reinventing the foundations: model access, orchestration, evaluation, observability, and responsible AI controls. Working in close partnership with product and engineering teams, it turns proven patterns into platform capabilities that compound across the product portfolio.

Job Summary

The Senior AI Architect is the senior technical leader for PointClickCare’s AI Platform, owning the architecture that enables software engineers across the company to build AI agents, MCP servers, and AI solutions on a common foundation. This role is an enabler, not a product owner: its output is a platform other teams build on, and the patterns, standards, and guardrails that make those teams faster. The Senior AI Architect works closely with product counterparts to review product roadmaps and translate them into architectural designs and decision documents and guides the AI Engineering team in building a robust, scalable agentic platform for the future of PointClickCare.

Key responsibilities

• Design and evolve the architecture of PointClickCare’s AI Platform — the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services that engineering teams build on ensuring it scales with adoption across the product portfolio.
• Guide the AI Engineering team through architectural decisions, design reviews, and hands‑on technical mentorship, raising the bar for how the platform is designed, built, and operated.
• Partner with product counterparts to review product roadmaps, translate upcoming AI capabilities into architectural requirements, and author architecture documents and decision records that de‑risk delivery.
• Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform by codifying reference architectures, reusable patterns, and paved‑road templates — and by providing direct architectural guidance to consuming teams.
• Establish platform standards for security, responsible AI, evaluation, and observability, and run architectural review processes that keep solutions built on the platform consistent, compliant, and production‑ready.

Minimum qualifications and Skills

• 12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred), including 5+ years focused on AI/ML infrastructure and GenAI solutions at scale
• Hands‑on expertise with agentic systems — agent frameworks, multi‑agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps
• Proven track record designing internal platforms that other engineering teams build on, including developer experience, APIs and SDKs, and self‑serve patterns
• Strong architectural breadth across cloud‑native systems, distributed systems, data platforms, and security architecture
• Demonstrated ability to produce high‑quality architecture documents and decision records, and to communicate design trade‑offs clearly to engineering and product audiences

Preferred qualifications and skills

• Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving)
• Background in healthcare technology platforms or clinical workflows
• Experience guiding engineering teams as a senior architect or technical lead within a platform organization
• Expertise in advanced agentic patterns including multi‑agent orchestration, tool and MCP server design, agent evaluation, and model fine‑tuning pipelines
• Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments

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$183,000 - $229,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $183,000-$229,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

PointClickCare Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.