(US) Principal ML System Engineer

PointClickCare; United States; Hybride; USD 158 000 - 198 000; Plein temps

Avantages offerts par ce poste

Day 1 benefits

Retirement matching

Flexible PTO

Wellness programs

Parental & caregiving leaves

Fertility & adoption support

Dev/learning programs

Employee assistance program

Inclusion communities

Recognition programs

Résumé du poste

PointClickCare (US) is seeking a Principal AI Machine Learning Platform Engineer to set the technical vision and strategy for the ML platform that powers ML and generative AI development across the company. You will partner with Product and Engineering leadership to align the roadmap with business goals and provide mentorship to raise the engineering bar for ML systems.

You will define reference architectures, standards, and pipelines, drive CI/CD, monitoring, security, and cost-efficient

Qualifications

• Expert in Python and Java with strong engineering fundamentals.
• Experience designing ML platforms and MLOps at scale.
• Experience with cloud platforms and container orchestration.

Responsabilités

• Translate business objectives into a multi-quarter ML platform roadmap.
• Define architectures for scalable data and ML pipelines.
• Lead MLOps practices including CI/CD for models and experiment tracking.
• Ensure reliability, observability, and performance of ML systems.
• Define security architecture for ML platform and ensure governance.
• Provide technical leadership and mentorship across teams.

Connaissances

Python

Java

ML platforms

MLOps

Cloud computing

Kubernetes

Formation

Bachelor’s degree or higher in Computer Science, Machine Learning, or related field

Outils

MLFlow

Kubeflow

Ray

Model Serving

Description du poste

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations

For Remote Roles

If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles

If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Team Summary

This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLM solutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products.

Job Summary

The Principal AI Machine Learning Platform Engineer will set the technical vision and strategy for the machine learning platform that powers ML and generative AI development across PointClickCare, partnering with Product and Engineering leadership to align that direction with product and business goals. As the technical authority for the ML platform, the Principal Engineer will define the reference architectures, standards, and roadmap for the pipelines, tooling, and infrastructure used for model training, deployment, serving, and monitoring, and will provide technical leadership and mentorship to raise the engineering bar for ML systems company-wide.

Key Responsibilities

• Partner with product and engineering leadership to translate business and product objectives into a multi-quarter technical strategy and roadmap for the ML platform.
• Define the reference architectures and standards for scalable data and ML pipelines spanning model training, evaluation, deployment, and serving that engineering teams across the organization build upon.
• Set the direction and best practices for MLOps across the company — including CI/CD for models, model registry, feature stores, and experiment tracking — and drive build‑vs‑buy decisions for core platform components.
• Establish the practices and architecture for reliability, observability, and performance of ML systems in production, including monitoring, alerting, and automated remediation.
• Establish the security architecture for the ML platform, including authentication, role‑based access control, audit logging, and compliance monitoring, and ensure adoption across teams.
• Define secure, cost‑efficient integration and infrastructure patterns for connecting the platform with existing systems, APIs, and data sources at scale.
• Provide technical leadership and mentorship across engineering teams, guiding senior engineers and influencing the org‑wide technical roadmap for ML infrastructure.

Qualifications & Skills

• Expert level in Python and Java with strong software engineering fundamentals.
• Deep experience designing and building ML platforms and ML Ops workflows at scale, familiarity with tools such as MLFlow, Kubeflow, Ray, and model‑serving frameworks or equivalents.
• Extensive experience with cloud platforms (AWS, Azure, and/or GCP), containerization, and orchestration (Docker, Kubernetes).
• Demonstrated track record of setting technical direction and driving org‑wide technical initiatives across multiple teams.

Preferred

• Bachelor’sdegree or higher in Computer Science, Machine Learning, or a related field.
• Sufficient familiarity with Azure Machine Learning components, Databricks processing and serverless environments, and ML Frameworks to support strategic decision making
• Demonstrable history of leading and sustaining build out of critical cross-team systems
• Experience implementing security at scale including role‑based access control, multi‑factor authentication, network security best practices, and compliance monitoring.
• Experience optimizing large model training and inference (including LLM serving) for performance and cost.

Benefits & Perks

• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

$158,000 - $198,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $158,000-$198, 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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