Senior Agricultural Claims Lead & Training Specialist

Rain and Hail; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Rain and Hail in Kentucky seeks an experienced team member to support adjusters through training on techniques, products, and regulations, and to help manage claims with independent adjusters efficiently. You will participate in large, complex, or controversial claims while assisting in complaint investigations.

The role requires organization, travel readiness, and the ability to work both independently and within a team, with a focus on accurate claim handling and compliance across programs.

Qualifications

• Knowledge of or ability to learn the agricultural industry, including crops in the territory.
• Knowledge of Rain and Hail’s products, services and systems.
• Knowledge of underwriting and claim adjustment rules for multiple insurance programs.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to communicate effectively and maintain relationships with personnel, outside resources and customers.
• Ability to use company terminology, procedures and systems.
• Ability to drive a vehicle and maintain a valid driver’s license.
• Willingness to relocate or travel as needed.

Responsibilities

• Assist in training new and current adjusters about adjusting techniques, products, services, rules and regulations.
• Enforce and employ strategies to manage and complete the claims process with independent adjusters in a timely manner as assigned.
• Be involved in large and/or complex claims and/or controversial claims.
• Investigate and assist in resolving complaints from policyholders relative to claims.
• Assist in the review and investigation of defensible positions and other aspects of claims in the dispute process including arbitration and/or litigation.
• Complete quality control audits in the assigned territory to ensure compliance with the Quality Control Plan.
• Assists with other duties as necessary.

Skills

Training

Communication

Teamwork

Organization

Adaptability

Job description

Rain and Hail in Kentucky seeks an experienced team member to support adjusters through training on techniques, products, and regulations, and to help manage claims with independent adjusters efficiently. You will participate in large, complex, or controversial claims while assisting in complaint investigations.

The role requires organization, travel readiness, and the ability to work both independently and within a team, with a focus on accurate claim handling and compliance across programs.